Summary
Overview
Work History
Education
Skills
Cellphonenumber
Personal Information
Extracurricular Activities
Interests
Certification
Work Preference
Software
Work Availability
Affiliations
Musical instrument
Timeline
Nhlakanipho Ndumiso Ntshele

Nhlakanipho Ndumiso Ntshele

Sales, Office Administration, Management Assistant.
AA 957 Umlazi, EThekwini Durban,KwaZulu-Natal
Business opportunities are like buses, there’s always another one coming.
Richard Branson

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office administration position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
2
2
Languages
1
1
year of post-secondary education
1
1
Certificate

Work History

Waitor

S'lungile Trading Enterprise
08.2023 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Insurance Sales Agent

Clientele life insurance
11.2022 - 02.2023
  • Meeting new potential and existing customers, assess their needs and offer suitable protection plans.
  • Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.

Call Center Representative

Value Added Rewards
03.2018 - 12.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Education

National Diploma-N5 - Management Assistant

Elangeni TVET College, Pinetown Campus, 44 Bamboo Ln, Durban Central, Pinetown, 3620
01.2023 - 06.2023

As a management assistant, my duties include responding to emails, answering phone calls, performing research, compiling data, and helping with strategy development.

NQF Level 4 - Office Administration

Elangeni TVET College, Pinetown Campus, 44 Bamboo Ln, Durban Central, Pinetown, 3620
01.2022 - 12.2022

Preparing, organising and storing information in paper and digital form. Dealing with queries on the phone and by email. Greeting visitors at reception. Managing diaries, scheduling meetings and booking rooms.

Skills

Customer Relations

Cellphonenumber

067 072 6518/084 498 9098

Personal Information

  • ID Number: 9603125794083
  • Date of Birth: 12/03/96
  • Driving License: C1
  • Marital Status: Single

Extracurricular Activities

I am in the student leadership as a member of Student Parliament of Elangeni TVET College in the Student Representative Council (SRC). My role in the SRC is I act as an SRC Advisory and I serve under South African Student Congress Organisation. I also play basketball for the college basketball team.

Interests

Reading self-help books

Playing musical instrument

Gaming and solving puzzles

Certification

Office Administration

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Software

Time management

Communication

Computer literacy

Attention to details

Interpersonal skills

Team work

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

South Africa Student Congress Organization (SASCO)

Musical instrument

I play flute at church. mostly i play in my church, New Apostolic church (NAC)

Timeline

Waitor - S'lungile Trading Enterprise
08.2023 - Current
Elangeni TVET College, Pinetown Campus - National Diploma-N5, Management Assistant
01.2023 - 06.2023

Office Administration

12-2022
Insurance Sales Agent - Clientele life insurance
11.2022 - 02.2023
Elangeni TVET College, Pinetown Campus - NQF Level 4, Office Administration
01.2022 - 12.2022
Call Center Representative - Value Added Rewards
03.2018 - 12.2019

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Nhlakanipho Ndumiso NtsheleSales, Office Administration, Management Assistant.