Nerissa Haricharan
Branch Manager
Durban
Summary
Goal-oriented manager with distinguished experience in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Proactive and enterprising Branch Manager with faculty for effective budgetary planning, contract negotiation and process optimization. Proven to apply industry and product expertise to expand business and cement high-value client relationships.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Branch Manager
Aramex
Durban
02.2021 - Current
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Maintained friendly and professional customer interactions.
Regional Commercial Manager
Aramex
Durban
07.2018 - 01.2021
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened team and organization by recruiting and hiring qualified employees.
- Built relationships with clients to establish new contracts.
- Devised pricing methodologies and industry strategies through economic and business analysis.
Manager Accounts
Mondi Paper
Durban
03.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Strategic Business Consultant
Aramex
Durban
03.2015 - 02.2018
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Junior Sales Executive
Aramex
Durban
03.2013 - 02.2015
- Kept detailed track of sales and customer information in company system.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and maintained knowledge of current sales and promotions.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Education
High School Diploma -
Ridge Park College
Durban 01.2003 - 12.2007
Bachelor's of Commerce - Business Management And Supply Chain Management
University of Kwa-Zulu Natal
Durban 01.2008 - 12.2011
Bachelor's of Commerce Honours - Supply Chain Management
University of Kwa-Zulu Natal
Durban 01.2012 - 12.2012
Master's of Commerce - Supply Chain Management
University of Kwa-Zulu Natal
Durban 01.2013 - 05.2014
International Executive Development Programme - Leadership
Gordon Institute of Business Sciences
Johannesburg 05.2023 - Current
Skills
Relationship building and management
Business development expertise
Reporting familiarity
Sales professional
Human resources knowledge
Relationship Management
Project Management
Strong team-builder
Financial services
Customer service awareness
Business Development
Staff Management
Employee Development
Timeline
International Executive Development Programme - Leadership
Gordon Institute of Business Sciences
05.2023 - Current
Branch Manager
Aramex
02.2021 - Current
Regional Commercial Manager
Aramex
07.2018 - 01.2021
Manager Accounts
Mondi Paper
03.2018 - 06.2018
Strategic Business Consultant
Aramex
03.2015 - 02.2018
Junior Sales Executive
Aramex
03.2013 - 02.2015
Master's of Commerce - Supply Chain Management
University of Kwa-Zulu Natal
01.2013 - 05.2014
Bachelor's of Commerce Honours - Supply Chain Management
University of Kwa-Zulu Natal
01.2012 - 12.2012
Bachelor's of Commerce - Business Management And Supply Chain Management
University of Kwa-Zulu Natal
01.2008 - 12.2011
High School Diploma -
Ridge Park College
01.2003 - 12.2007