Neo Mokoma
Pretoria
Summary
Young, Outspoken and Insightful Key Account Manager offering 5 years of hands-on experience in the steel industry. Building and maintaining relationships with company's clients by thoroughly researching customer needs and ensuring the best possible solution to meet customers needs by familiarizing myselfwith industry market trends and best practices. My leadership skills, adapability and willingness to learn is my competitive advantage.
Overview
6
6
years of professional experience
Work History
Key Accounts Manager
Bbd Steel Suppliers (Pty) Ltd
Pretoria
01.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted regular reviews of existing customers to identify areas for improvement in service delivery.
- Negotiated contracts with clients to maximize profitability.
- Provided training and support to junior staff on how to effectively manage key accounts.
- Created detailed reports on the performance of each key account and presented them at monthly meetings.
- Assessed current market trends and identified potential growth areas within the company's portfolio of services.
- Collaborated with internal teams such as marketing, finance, operations., to develop tailored solutions for customers' needs.
Key Accounts Assistant
Bbd Steel Suppliers (Pty) Ltd
Pretoria
01.2019 - 12.2021
- Assisted in the preparation of reports, presentations and correspondence.
- Developed and maintained customer relationships through regular contact and follow-up.
- Performed market research to identify potential sales opportunities.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Attended industry events and trade shows to network with prospects and promote company's brand image.
- Maintained accurate records of customer interactions, inquiries, orders, invoices. in the CRM system.
Interal Sales Assistant
Bbd Steel Suppliers (Pty) Ltd
Pretoria
01.2018 - 12.2019
- Processed and tracked changes to existing customer orders.
- Generated invoices and credit memos as required.
- Ensured timely completion of all customer orders.
- Managed communication with customers regarding sales order status updates.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Worked closely with logistics department to coordinate shipments of goods according to customer requirements.
Education
New Managers Programme - Management
Wits Business School
Johannesburg12.2018
BcomHons Marketing Management - Marketing
Univerisity of Johannesburg
Johannesburg12.2017
Bcom Marketing Management - Marketing
Boston City College
Pretoria12.2016
Skills
- Pipeline Development
- Contract Negotiation
- Account Acquisition
- Territory Growth
- Key Account Management
- Client Relationship Building
- Social Media Marketing
Languages
English
First Language
Tshwana
Intermediate (B1)
B1
Afrikaans
Intermediate (B1)
B1
Isizulu
Intermediate (B1)
B1
References
References available upon request.
Timeline
Key Accounts Manager
Bbd Steel Suppliers (Pty) Ltd
01.2022 - Current
Key Accounts Assistant
Bbd Steel Suppliers (Pty) Ltd
01.2019 - 12.2021
Interal Sales Assistant
Bbd Steel Suppliers (Pty) Ltd
01.2018 - 12.2019
New Managers Programme - Management
Wits Business School
BcomHons Marketing Management - Marketing
Univerisity of Johannesburg
Bcom Marketing Management - Marketing
Boston City College
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