Luke Naidoo
Key accounts manager
Edenvale,GP
Summary
My goal is to expand my knowledge, skills and experiences by finding a suitable position within a diverse organisation that prioritizes growth and development. I would love to work in an environment where hard work and commitment is awarded and encouraged.
I am a results-driven Key Accounts Manager with extensive experience in logistics and a deep understanding of client relationship management. I excel in optimizing delivery processes, enhancing client satisfaction, and identifying strategic opportunities to drive business growth. My expertise in managing high-profile accounts allows me to streamline operations and foster collaborative partnerships, ensuring seamless integration of services. I am committed to delivering exceptional performance, building long-lasting client relationships, and contributing to the achievement of organizational goals in the logistics sector.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Key Accounts Manager
Shimi Logistics
02.2024 - Current
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Acquired and retained new B2B clients, facilitating client onboarding and providing support for bookings.
- Assisted clients with booking deliveries, recovering Proof of Delivery (POD) notes, and resolving issues such as breakages or lost items.
- Prepared quotes, and conducted regular follow-up meetings to improve service delivery.
- Conducted client visits and demonstrations, providing training on the booking forms, and ensuring a seamless experience with the company.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Delivered tailored presentations showcasing the company''s unique value proposition to prospective clients.
- Assisted marketing team in creating promotional materials that resonated with target audience segments effectively.
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Implemented account plans to enhance customer retention and optimize business potential.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Transport and Compliance Manager
Shimi Logistics
01.2023 - Current
- Route-planning, Assigning of orders to carriers and ensuring pick up and drop off times are met.
- Collaborate with the other departments to integrate logistics with the business systems and processes, such as accounting and HR.
- Planning and managing the full relationship between the business and its assigned clients.
- Engage in a variety of tasks, including project management, coordination, strategic planning, relationship management, negotiation, leadership, and innovative development of opportunities.
- Accountable for management of customer/supplier service level agreements.
- Overseeing management of administrative duties.
- Identify and eliminate risk factors that can influence operations.
- Recruit, train, supervise, and evaluate new carriers on the platform.
- Ensure drivers are compliant at all times regarding PTE and app usage.
- Direct and coordinate the company's operational functions.
- Management of the fleet and vehicle types on the platform as well as weekly and monthly checks for road worthiness.
- Recommend and administer policies and procedures to enhance operations.
- Invoicing of client on an occasional basis.
- Integration of spreadsheets to cross check pay-run and driver details.
Driver
SHIMI LOGISTICS
10.2022 - 1 2023
- Driver for Shimi logistics
- Contract ad provide a service for all major tile companies such as Tile Africa, Ital tile, Bathroom Bizarre, Mobelli luxary furnitures, Luxary furniture Repo, Leroy merlon, Builders, And many more
- Administration, Filing, Route planning, Logistics Co - ordination, Vehicle inspections
Sales Executive
Hyundai - Renault Motus
04.2022 - 10.2022
- General administration, Direct sales, Stock Taking, Filing, contracts and document handling, Invoicing and invoicing queries, Quotations, Fleet solutions, Fleet handling, Fleet sales, Procurement and costing, Ordering of vehicle parts, Vehicle inspections, Fica, Budgeting, Marketing and Advertising, Logistics co - ordination, Sales, Digital marketing, Branding, Vehicle evaluations, Objection handling, Customer relations, Customer care
Sales Floor Manager
Cell C
1 2020 - 4 2021
- Cold calling and follow-ups on old databases, telephonic sales, logging repairs and insurance claims, walk-in sales, closing and opening of data flows, product marketing, technical troubleshooting, customer care, customer complaints, customer inquiries, increase clientele base by contacting previous and new account holders.
- Any other reasonable duties as required for the smooth operation of the business.
- Managerial Responsibilities: Consultant sales performance checks, Cash up and banking, Account queries and resolutions, Head office escalations, Store inventory, Stock taking, Managing store phone, Facilitation of team building sessions, Mapping of process flows, enabling better efficiency and functionality in store, Participation in the recruitment and sectional panel for external interviews, Administration (Contracts, Document filing, Control checks, Insurance applications, and Credit vetting).
- Overcame objections and closed sales while following company policies and legal requirements.
- Trained and supported sales force with closing deals.
- Identified, qualified and closed business opportunities for Cell C
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
Education
Bcom Marketing Management - Marketing Management And Research
Boston City Campus
Bedford View 04.2021 - 05.2023
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Sunward Park High School
01.2017 - 05.2019
Skills
Problem solving skills
References
- Juantia Engelbrecht, 065 832 4079, SUNWARD PARK HIGH SCHOOL
- Condellah Codison, 0740106344, CELL C PTY LTD
- Gizelle Le Grange, 083 845 0783, HYUNDAI PENTAMOTORGROUP
- Debbie Christmas, 072 581 0143, RENAULT MOTUS EDENVALE
- Scott Dryden, 061 187 8126, SHIMI LOGISTICS
Timeline
Key Accounts Manager
Shimi Logistics
02.2024 - Current
Transport and Compliance Manager
Shimi Logistics
01.2023 - Current
Driver
SHIMI LOGISTICS
10.2022 - 1 2023
Sales Executive
Hyundai - Renault Motus
04.2022 - 10.2022
Bcom Marketing Management - Marketing Management And Research
Boston City Campus
04.2021 - 05.2023
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Sunward Park High School
01.2017 - 05.2019
Sales Floor Manager
Cell C
1 2020 - 4 2021
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