Prudent Business Intelligence Analyst with 7 years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Prodigious Customer Service Consultant accomplished at processing large-scale stores of disorganized data into harmonious and accessible Business Intelligence tools. Deft at providing easily understood dashboards and tools. Noted creator of media accessible to anyone from senior executives to customer service personnel.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I have proposed and successfully implemented MS Dynamics CRM at EduSciMat (Pty) Ltd and Emeritus. I have also worked in environments that involves a lot of change, with different teams, locations, remote and different industries on various IT subject matters. I have achieved technical and analytical skills that allows me to effectually investigate business systems, identifying options for improving enterprise data management and bridging the needs of any enterprise with the use of IT.
I have obtained my CRM certification with Microsoft Academy and Indian Institute of Management Bangalore and worked as a Software Tester & IT Technician. I then joined EduSciMat and Emeritus Academy and held Technical Helpdesk Manager and CRM manager respectively. I currently do remote work in the CRM marketing and sales field and offer Technical Support Roles.
Accomplished Customer Service Expert with a demonstrated expertise in coordinating service technicians to uphold impeccable service standards in regards to their interactions with clients. Adept at maintaining order in a fast-paced workspace to ensure a continuous flow and accomplishments of daily checklists.