Ndivhuho Faith Tshifhango
Customer Service Representative
Johannesburg
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Polite and professional representative who is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Language Consultant
DryLemon
03.2025 - Current
- Developed and implemented customized language learning plans for clients, improving their language proficiency levels.
- Ref- Phindile Jiyane Supervisor : 0785202101
Facilities Assistant
Concentrix (Boots)
09.2024 - 03.2025
- Helped log calls for physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Collaborated with cross-functional teams to optimize space utilization, leading to increased operational efficiency.
- Ref- Maleka Legodi Supervisor: 0739310204
Customer Service Agent
Dash BPO
08.2022 - 08.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Ref Lebohang Manyike Supervisor: 0813944347
Client Service Agent
Call Force
11.2020 - 04.2021
- Assisted clients with their benefit inquiries and complaints. Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Ref- Office 0115199900
Language Consultant
Call Force
12.2017 - 03.2020
- Increased student fluency in English by designing interactive speaking exercises focused on practical everyday situations.
- Ref- Office 0115199900
Education
No Degree - Human Social Sciences
04.2001 -
High School Diploma -
04.2001 -
Skills
Creative writing
Certification
TEFL certificate
Timeline
Language Consultant - DryLemon
03.2025 - Current
Facilities Assistant - Concentrix (Boots)
09.2024 - 03.2025
Customer Service Agent - Dash BPO
08.2022 - 08.2024
Client Service Agent - Call Force
11.2020 - 04.2021
Language Consultant - Call Force
12.2017 - 03.2020
TEFL certificate
12-2017
University of South Africa - No Degree, Human Social Sciences
04.2001 -
Progress Comprehensive High - High School Diploma,
04.2001 -
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