Ncediswa Fulani
Customer Support Sales
Cape Town
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Paraplanner( Lead Generator )
Old mutual
Cape Town
02.2022 - 07.2023
- Enhanced client satisfaction by providing thorough financial planning support and timely recommendations.
- Assisted in the development of marketing materials, leading to increased business opportunities and client acquisition.
Virtual Sales Agent
Old Mutual
Cape town
01.2020 - 03.2022
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
Recruitment Consultant
Executech
Cape Town
11.2019 - 10.2020
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process..
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
Customer Sales Support Representative
Huntswood
Cape Town , South Africa
08.2023 - Current
- Reduced call resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
Education
High School Diploma -
Phandulazi High School
Cape Town12-2009
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Drivers License
Timeline
Customer Sales Support Representative
Huntswood
08.2023 - Current
Drivers License
03-2023
Support Paraplanner( Lead Generator )
Old mutual
02.2022 - 07.2023
Virtual Sales Agent
Old Mutual
01.2020 - 03.2022
Recruitment Consultant
Executech
11.2019 - 10.2020
High School Diploma -
Phandulazi High School
Similar Profiles
Faghree AjouhaarFaghree Ajouhaar
QA Analyst at Old MutualQA Analyst at Old Mutual
Enid BusingyeEnid Busingye
Senior Financial Advisor at Old MutualSenior Financial Advisor at Old Mutual
Nikita JacobsNikita Jacobs
Configuration Management Analyst (Service Now) at Old MutualConfiguration Management Analyst (Service Now) at Old Mutual
Fortunate SekgweleFortunate Sekgwele
Sales and Marketing Intern at Old MutualSales and Marketing Intern at Old Mutual
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung