Ncediswa Fulani
Customer Support Sales
Cape Town
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Paraplanner( Lead Generator )
Old mutual
Cape Town
02.2022 - 07.2023
- Enhanced client satisfaction by providing thorough financial planning support and timely recommendations.
- Assisted in the development of marketing materials, leading to increased business opportunities and client acquisition.
Virtual Sales Agent
Old Mutual
Cape town
01.2020 - 03.2022
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
Recruitment Consultant
Executech
Cape Town
11.2019 - 10.2020
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process..
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Created recruitment marketing campaigns to attract and engage potential candidates.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
Customer Sales Support Representative
Huntswood
Cape Town , South Africa
08.2023 - Current
- Reduced call resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
Education
High School Diploma -
Phandulazi High School
Cape Town12-2009
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Drivers License
Timeline
Customer Sales Support Representative
Huntswood
08.2023 - Current
Drivers License
03-2023
Support Paraplanner( Lead Generator )
Old mutual
02.2022 - 07.2023
Virtual Sales Agent
Old Mutual
01.2020 - 03.2022
Recruitment Consultant
Executech
11.2019 - 10.2020
High School Diploma -
Phandulazi High School
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