Ncebo Mhlongo
Consultant
Johannesburg
Summary
Proven to excel in client engagement and sales, I leveraged customer service expertise and sales acumen at Capitec Bank to enhance client relationships and drive financial product uptake. A hardworking team player, my background also includes streamlining finance processes at Majuba Fet College, demonstrating a blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Service Consultant
Capitec Bank
04.2016 - 07.2023
- Admin duties and general enquires
- Service : credit, insurance, savings account application, investments
- Teller duties : Cash deposits and cheque deposit
Client Service Champion
Capitec Bank
10.2015 - 03.2016
- Greeted customers, answered questions and issued tickets
- assist with self service at the hello point
- sell our products to clients to plant the seed before interacting with consultant
Service Desk
Truworths
06.2014 - 09.2015
- cashier
- merchandising
- general retail duties
Finance Intern
Majuba Fet College
01.2014 - 08.2014
- NSFAS payouts enquries
- general finance duties
- assist debtors with finalizing reports
Education
NQF Level 5 - Banking And Financial Support Services
Cornerstone Institute
Johannesburg, South Africa 04.2001 -
NQF Level 4 - Banking And Financial Support Services
Cornerstone Institute
Johannesburg, South Africa 04.2001 -
N4 Course - Human Resources Management
Majuba FET College
Newcastle, South Africa 04.2001 -
N4 - N6 Course - Financial Management
Majuba FET College
Newcastle, South Africa 04.2001 -
Skills
Client Relationship Building
Reference
- Tlotlego Semete - Manager
083 420 2410
- Sandile Machete - Assistant
083 291 2833
Timeline
Service Consultant
Capitec Bank
04.2016 - 07.2023
Client Service Champion
Capitec Bank
10.2015 - 03.2016
Service Desk
Truworths
06.2014 - 09.2015
Finance Intern
Majuba Fet College
01.2014 - 08.2014
NQF Level 5 - Banking And Financial Support Services
Cornerstone Institute
04.2001 -
NQF Level 4 - Banking And Financial Support Services
Cornerstone Institute
04.2001 -
N4 Course - Human Resources Management
Majuba FET College
04.2001 -
N4 - N6 Course - Financial Management
Majuba FET College
04.2001 -
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