N L THANTSHA THANTSHA
Service And Sales Advisor
Pretoria
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized professional, I stay calm under pressure. Committed to delivering exceptional customer service. I have excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Service and Sales Advisor
FNB
Randburg
07.2022 - Current
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Call Centre Agent
CTRACK
05.2021 - 04.2022
- Excellent communication skills, both verbal and written
- Developed strong communication and organizational skills through working on group projects
- Skilled at working independently and collaboratively in a team environment
- Delivered services to customer locations within specific timeframes
- Proved successful working within tight deadlines and a fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Identified issues, analyzed information and provided solutions to problems
Education
Higher Certificate in Insurance - Insurance And Risk Management
University of South Africa
Pretoria 01.2019 - 07.2020
Skills
Product Demonstrations
Upselling Strategies
Sales Background
Promotional Understanding
Proficient in [Microsoft office application: word, outlook, PowerPoint , SharePoint, teams, excel]
Customer Service Experience
Fluent in [ English, Setswana, IsiZulu, Sepedi]
Sales Experience
Customer Service
Client Service
Customer Retention
Problem Solving Strength
Prospecting Skills
Relationship Building
Customer Needs Assessment
Full Names
Natalie Lesego
Id No
9505060346086
Personal Information
- Ethnicity: Black
- Date of Birth: 05/06/95
- Nationality: South African
- Marital Status: Single
- Religion: Christian
References
- Robert Ngwira, Supervisor, 0824948619
- Arthur Taylor, Team Leader, 0766512499
- Roscoe Govender, Team Leader, 0662217523
Timeline
Service and Sales Advisor
FNB
07.2022 - Current
Call Centre Agent
CTRACK
05.2021 - 04.2022
Higher Certificate in Insurance - Insurance And Risk Management
University of South Africa
01.2019 - 07.2020