Nontobeko Mazibuko
Service And Sales Advisor
Johannesburg
Summary
I am a dynamic Service and Sales Advisor at First National Bank with a proven track record in increasing sales through effective upselling strategies and exceptional customer service. Skilled in multitasking and problem-solving, I successfully collaborated with teams to enhance performance and deliver innovative solutions, driving significant revenue growth for clients.
I am also a hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Service and Sales Advisor
First National Bank
09.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Consultant
PLP Group
03.2016 - 05.2018
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
FNB
No Degree - National Certificate: Generic Management: Customer
Novia One
Johannesburg, South Africa 04.2001 -
Skills
Multitasking to ensure efficiency and time management
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Problem-solving, being able to analyze a situation, identify root causes and offer resolution
Patience-staying calm and composed ensures a professional and supportive interaction
Technical proficiency- being tech-savvy can also improve problem resolution and communication
Certification
Generic Management: Customer Management
Timeline
CX LIVE Customer Experience Learning Journey
03-2025
Generic Management: Customer Management
04-2021
Service and Sales Advisor
First National Bank
09.2019 - Current
Consultant
PLP Group
03.2016 - 05.2018
No Degree - National Certificate: Generic Management: Customer
Novia One
04.2001 -
FNB
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