Nare Mahlatse Rampheri
Operations Administrator
Pretoria, Hatfield
Summary
Experienced and dedicated professional with a strong background in call center/order management and operations administration. Possessing 4 years of experience, including 3 years in call center/order management and 1 year in operations administration, I have developed a solid foundation of excellent communication skills, exceptional computer skills, data capturing expertise, client service , administrative support, and customer relationship management. Committed to delivering outstanding results and providing top-notch support to ensure efficient operations and exceptional client satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Operations Administrator
Pns Group
12.2023 - Current
- Managing client's operational processes and ensuring that the clients business standards and objectives are achieved
- Ensuring smooth operational procedures
- Prioritizing client's request and meeting deadlines
- Providing administrative support
- Generating daily reports
- Data collection and providing feedback
- PowerPoint presentation albums for campaigns
- Generating Client's Key Performance Indicator Report
Call Centre / Order Management
Pns Group
03.2021 - 12.2023
- Receiving and processing orders
- Tracking and monitoring orders status
- Capturing returns and reporting damaged products
- Accurately converting and capturing order details
- Verifying order details
- Collaborating with the clients and suppliers to ensure smooth order fulfillment
- Informing the clients about new and discontinued product lines
- Adhering to the nominated ordering date and delivery date.
- Taking messages on recipients behalf
- Answering inbound phone calls
Education
Bachelors Of Commerce Honours In Marketing - Management
University of South Africa
South Africa, PretoriaBachelor's of Commerce Degree In Marketing Management, University of South Africa -
University of South Africa
South Africa Pretoria 01.2020 - 12.2022
Diploma In Commerce In Marketing Management, IIE Rosebank College -
Independent Institution: Rosebank College
South Africa, Pretoria 02.2017 - 12.2019
Personal Information
ID Number: 9903185038086
Criminal Record: No
Date of Birth: 18/03/1999
Nationality: South African
Driving License: Code 10 [C1]
References
Name & Surname: Kwena Meso
Company: AllanGray
Title: Test Analyst
Email: Kwena.Meso@allangray.co.za
Cell: 0825487474
Name & Surname: Elvandre Coakley
Company: Hoerskool Hercules
Title: Educator
Email: elvandre.randall.coakley@gmail.com
Cell: 0834422911
Name & Surname:John Ledwaba
Company: MRI Software
Title: Senior Product Desginer
Email: john.ledwaba@mrisoftware.com
Cell: 0634874492
Timeline
Operations Administrator
Pns Group
12.2023 - Current
Call Centre / Order Management
Pns Group
03.2021 - 12.2023
Bachelor's of Commerce Degree In Marketing Management, University of South Africa -
University of South Africa
01.2020 - 12.2022
Diploma In Commerce In Marketing Management, IIE Rosebank College -
Independent Institution: Rosebank College
02.2017 - 12.2019
Bachelors Of Commerce Honours In Marketing - Management
University of South Africa
Skills
Client services
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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