I'm also interested in trying new things as I am one person who is always looking forward for new challenges and who likes to work with her hands and fix
Nandi Prudence Mkhwanazi
Team Leader
Jabulani Soweto
Summary
Dedicated professional with years of experience in customer service and a solid foundation in administrative tasks. Strong relationship-building skills foster client loyalty and satisfaction. Excellent communicator with a focus on delivering community-oriented solutions and insightful reporting. Adaptable and innovative mindset supports continuous improvement and success.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Vodacom Merchant
2023 - 10.2025
- Managed customer service team, upholding company policies and responding to co-worker questions alongside training new staff.
- Fostered strong employee relationships by creating a supportive, positive, and helpful working environment.
- Fostered collaborative and professional connections among team members to streamline issue resolution.
- Supervised operations to ensure compliance with relevant procedures and progress towards established key performance indicator (KPI) targets.
- Handled intricate customer inquiries, disputes, and complaints, ensuring adherence to service level agreements.
- Effective communication - active listening, resolving issues, coaching, leadership abilities, and knowledge transfer.
- Full-time position
Call Center Agent
Vodacom Merchant (EBU)
04.2020 - 2022
- Responded to calls, ensuring accurate information verification and effective query resolution.
- Detect and escalate high-priority issues
- Facilitate effective resolution of customer complaints
- Assist customers with inquiries over the phone
- Providing customer invoices and statements
- Offering product knowledge and supporting customers in problem resolution
- Observing designated system login and logout periods
- Offering insights to customers and maintaining case management without interruption
- Resolving problems related to routers, smartphones, and eSIMs
- Notifying relevant department of network issues
Call center Agent
Vodacom Merchants (Express)
06.2015 - 03.2020
- Managing inbound inquiries and completing follow-up calls with customers
- Augmented service effectiveness by suggesting modifications to procedures driven by customer feedback.
- Implementing SIM swap card.
- Training customers about Vodacom solutions.
- Handle customer queries and complaints, delivering timely, friendly, and knowledgeable support to sustain customer loyalty.
- Cultivating effective connections and fostering customer relationships.
Education
Matric - 12
Orlando west high
01.2010
Skills
Client engagement strategies
Office administration
Client service
Effective communication Interpersonal abilities
Collaborative teamwork Dispute resolution
Customer relationship
Office software proficiency Document creation Data analysis Visual presentations Professional correspondence
Environmental adaptability
Complaint management
Communication handling
inspirational leadership
References
- Shiela, Mgomezulu, Team Leader, 0825218061, Merchants
- Andile, Hlatshwayo, Team Leader, Andile.hlatshwayo@vcontractor.co.za, 0649273518, Merchants
- Nombulelo, Thwala, Operation Manager, 0796905736, Merchants
Interests
Timeline
Call Center Agent
Vodacom Merchant (EBU)
04.2020 - 2022
Call center Agent
Vodacom Merchants (Express)
06.2015 - 03.2020
Team Leader
Vodacom Merchant
2023 - 10.2025
Matric - 12
Orlando west high