Dieketseng Mosomane
Sales And Service Team Leader
Johannesburg
Summary
Dynamic Sales and Service Team Leader at FNB with a proven track record in revenue growth strategies and client engagement. Skilled in process improvements and team management, I fostered a culture of accountability, driving significant sales increases and enhancing customer satisfaction through tailored solutions and effective communication.
Sales leader with strong focus on team collaboration and achieving results. Adept at driving sales, improving customer satisfaction, and fostering positive work environment. Skilled in coaching, conflict resolution, and adapting to changing needs. Known for reliability and delivering consistently high performance.
Diligent [Desired Position] with background in leading sales and service teams. Successfully coordinated team efforts to enhance customer satisfaction and streamline service processes. Demonstrated effective leadership and problem-solving abilities.
Experienced with leading sales and service teams to achieve high performance. Utilizes effective communication and leadership to enhance team productivity and customer satisfaction. Track record of fostering collaborative and results-driven work culture.
Overview
14
14
years of professional experience
Work History
Sales and Service Team Leader
FNB
06.2013 - Current
- Led daily sales and service operations, balancing customer needs with branch performance targets.
- Monitored customer interactions to improve service quality and resolve escalations promptly.
- Coordinated branch workflows to maintain efficient queue management and consistent client turnaround.
- Reviewed sales activities and service outcomes to identify process gaps and improvement opportunities.
- Built strong client relationships by promoting tailored solutions across transactional and advisory channels.
- Ensured accurate adherence to banking procedures, compliance requirements, and operational controls.
- Drove team revenue totals by bringing in top sales numbers.
- Led sales team in achieving revenue targets through consistent coaching and motivation.
- Collaborated with cross-functional teams to achieve shared goals, resulting in improved overall performance.
- Contributed to company growth by identifying new market opportunities and expanding client base.
- Provided insightful guidance on product offerings that led to higher-value transactions and increased profitability per sale.
- Established a culture of accountability within the team that resulted in increased ownership over individual tasks and collective objectives alike.
- Developed high-performing sales team by providing ongoing training, feedback, and support.
- Increased customer satisfaction by streamlining service processes and enhancing communication channels.
Digital Support Consultant
Santam
10.2015 - 06.2023
- Resolved customer queries and policy requests through accurate service desk support.
- Escalated complex issues to appropriate teams while maintaining clear case notes.
- Guided clients through claims, policy, and billing processes with professional communication.
- Collaborated with operations teams to coordinate resolution of outstanding service issues.
- Supported service improvements by identifying recurring issues and recommending process adjustments.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
Service Consultant
Capitec
09.2012 - 09.2015
- Supported clients with account questions, transaction updates, and branch service needs.
- Resolved common complaints by clearly explaining products, processes, and account activity.
- Handled customer instructions accurately while meeting compliance and verification steps.
- Assisted with new client onboarding by collecting details and updating branch records.
- Guided customers through digital banking tools and self-service channels.
- Directed complex service cases to correct teams and tracked progress through resolution.
- Shared information on service steps and expected turnaround times.
- Worked with team members on new ideas to improve customer satisfaction and retention.
Education
Skills And Entrepreneurship -
Tshwarelo University of Technology
PretoriaHigh School Diploma -
Tshwane University of Technology
Pretoria 04-2012
Skills
Revenue growth strategies
CRM tracking
Client engagement strategies
Process improvements
Document management
Technical knowledge
Team management
Teamwork and collaboration
Problem-solving
Attention to detail
Goal oriented
Revenue growth strategies
Sales management
Business development
Teamwork
Problem-solving abilities
Time management
Reliability
Multitasking
Excellent communication
Customer satisfaction
Team collaboration
Team leadership
Decision-making
Customer engagement
Relationship building
Conflict resolution
Timeline
Digital Support Consultant
Santam
10.2015 - 06.2023
Sales and Service Team Leader
FNB
06.2013 - Current
Service Consultant
Capitec
09.2012 - 09.2015
Skills And Entrepreneurship -
Tshwarelo University of Technology
High School Diploma -
Tshwane University of Technology