Nandi Londeka Nobuntu Ngidi
KwaMashu
Summary
Dynamic and results-oriented professional with a proven track record at MTN, skilled in implementing upselling strategies that drive revenue growth. Achievements include significant enhancements in customer satisfaction metrics and effective team mentoring. Core competencies include exceptional time management and a commitment to continuous improvement, with expertise in data entry that consistently surpasses performance expectations.
Overview
7
7
years of professional experience
Work History
In-service trainee
Mangosuthu University of Technology
06.2018 - 12.2018
- Reason for Leaving: End of training
- Maintained accurate records of customer interactions for future reference purposes.
- Provided customer service to customers by responding to inquiries, addressing complaints and resolving problems.
- Listened to customer needs to identify and recommend best products and services.
Call Center Representative
MTN
06.2012 - 12.2015
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Mentored junior team members and managed employee relationships.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
National Diploma - Public Management
Mangosuthu University of Technology
12.2018
Grade 12 -
Effingham Secondary School
12.2006
Skills
- Result-Oriented Individual
- Effective Time Management
- Skilled in Interpersonal Engagement
- Dedicated to Continuous Improvement
- Consistent and Supportive
- Upselling strategies
- Data entry proficiency
Healthstatus
Good
References
Mr Kunene, Mangosuthu University of Technology, Head of department, 031 907 7173
Languages
isiZulu
Education
Effingham Secondary School, 2006, Grade 12, Mangosuthu University of Technology, National Diploma in Public Management, 3 years (2015 – 2018)
Personal Information
- ID Number: 890126 0950 08 5
- Date of Birth: 01/26/89
- Gender: Female
- Nationality: South African
- Marital Status: Single
Languages
isiZulu
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
In-service trainee
Mangosuthu University of Technology
06.2018 - 12.2018
Call Center Representative
MTN
06.2012 - 12.2015
National Diploma - Public Management
Mangosuthu University of Technology
Grade 12 -
Effingham Secondary School