Thukhutha Phethang
Administrator
Welkom
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
In-service Trainee
EThekwini Municipality
4 2023 - Current
- Checks the accuracy of data on specific applications recorded
- Attends to specific administrative activities associated with record keeping and query resolution
- Investigates enquiries received from external customers/beneficiaries
- Maintaining the filling system of the department such as hardcopy, softcopy that are related to the job
- Operates office equipment such as computers, photocopiers and computer scanning equipment to complete department tasks
- Performs clerical functions such as preparing correspondence and receiving visitors (beneficiaries)
- Preparing and modifying document related to the job such as memos, notifications and emails
- Maintaining professional and technical knowledge for example attending educational Job-readiness training programme.
In-service Trainee
LUNGILE MCHUNU CONSULTANCY TRAINING AND DEVELOPMENT
08.2022 - 02.2023
- Carried out all Administrative duties such as Mail, Photocopying, office supplies and filing
- Prepare meeting agendas, records and distributes meeting minutes
- Arranges for Consultancy team travel including making hotel accommodations
- Closely observed job specification and work orders before starting, to obtain an extensive understanding of work required
- Asset delivery, maintenance and safeguarding
- Physical verification
- Processing of invoices.
Education
National N Diploma - Business Management
Elangeni TVET COLLEGE
Pinetown, South Africa 01.2021 - 09.2024
Skills
Excellent Problem-Solving
Administrative and Office Support
Customer service orientation
Excellent Communication
Customer Relationship Management (CRM)
Calm Under Pressure
Microsoft Office
Attention to Detail
Reference
Nhlanhla Mthethwa
Timeline
In-service Trainee
LUNGILE MCHUNU CONSULTANCY TRAINING AND DEVELOPMENT
08.2022 - 02.2023
National N Diploma - Business Management
Elangeni TVET COLLEGE
01.2021 - 09.2024
In-service Trainee
EThekwini Municipality
4 2023 - Current