Naledi Nonhlanhla Nozipho Shandu

• Coach for special Olympics (children with disabilities).
• Provided crisis intervention and emotional support to youth.
• Coordinated youth programs and activities to enhance life quality and self-esteem.
• Conducted youth seminars, educational talks and workshops.
• Facilitated engaging recreational activities for youth, fostering teamwork and enhancing social skills among participants.
• Developed strong relationships with youths, fostering a safe and supportive environment for growth and learning.
• Enhanced youth engagement by incorporating fun and interactive activities in daily sessions.
• Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.
• Led groups of children safely through variety of camp activities.
• Guided youth in developing life skills through structured activities, enhancing personal growth and community engagement.
• Facilitated group discussions, fostering open communication and mutual respect among participants to build trust.
• Promoted diversity and inclusion within the council by organizing workshops and training sessions for staff members.

• Maintained cleanliness and order in work areas, promoting a safe and pleasant environment.
• Carried out all tasks as assigned within deadlines, timeframes and to high-quality standards.
• Wore PPE throughout all jobs as instructed in company manuals, keeping in line with safety regulations.
• Removed waste materials and ensured site cleanliness, promoting a safe working environment for all personnel.
• Assisted in work site cleanups, managing tasks including waste removal and cleaning debris.

Conducted regular quality audits, ensuring compliance with industry standards and enhancing service delivery effectiveness.

• Developed and maintained detailed documentation of quality control processes, improving operational transparency and consistency.
• Assisted in training new staff on quality assurance protocols, fostering a culture of continuous improvement and accountability.
• Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
• Improved product quality by conducting thorough inspections and identifying defects in early stages of production.
• Handled customer inquiries regarding product quality issues, providing prompt resolutions and ensuring lasting satisfaction with our products.
• Assisted in developing training materials for new staff, contributing to enhanced on boarding experiences and knowledge retention.
• Monitored call center performance metrics, providing actionable insights to management for continuous improvement initiatives.
• Developed and maintained documentation for quality assurance processes, supporting consistency and accuracy in service delivery.
• Facilitated regular team meetings to discuss quality assessments, fostering a culture of accountability and continuous improvement.

• Provided exceptional customer service by accurately processing bets and resolving inquiries, enhancing customer satisfaction.
• Assisted in training new staff on operational procedures and customer interaction techniques, promoting team efficiency.
• Processed high volumes of transactions efficiently during peak hours, streamlining operations to reduce wait times.
• Analyzed betting trends and customer behaviors to identify opportunities for improving service offerings and promotions.
• Informed clients of policies and procedures.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Applied specialized teaching techniques to reinforce social and communication skills.
• Supervised students on field trips for safety and proper behavior in public settings.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
• Organized snack time and nap hours.
• Engaged and entertained children through recreational and educational activities.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Assessed student performance to evaluate progress and development.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

• Hosting children and women weekly shows .
• Coordinate, plan and conduct live interviews
• Maintains and grew social media platforms
• Administer customer service by building rapport with clients
• Create prepare and present up to date topics for live radio broadcast
• Interviewed local and international celebrities to raise brand profile and build listener engagement.
• Engaged listeners through social media platforms to increase station visibility.
• Found, researched, fact-checked and wrote scripts for relevant topics in local news.

• Assessed student performance and provided constructive feedback to support academic growth and development.
• Developed strong relationships with students, fostering a positive learning environment for academic success.
• Monitored student progress regularly, providing feedback and adjusting instructional strategies as needed.
• Enforced school and class rules to maintain order in classroom.
• Assisted students in mastering subject material and preparing for tests.
• Monitored student behavior and administered discipline as needed.

• Developed and implemented individualized mentorship programs for street children, improving their social skills and self-confidence.
• Coordinated outreach initiatives that connected marginalized youth with essential health services, enhancing their access to support.
• Collaborated with community stakeholders to foster partnerships, increasing resource availability for at-risk youth.
• Conducted assessments to identify the needs of street children, tailoring interventions to address their specific challenges.
• Led community awareness campaigns about youth issues, promoting understanding and encouraging community involvement.
• Facilitated workshops on life skills and education, empowering street children to achieve personal and academic goals..
• Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.
• Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
• Created a safe space for at-risk youth to express themselves openly during after-school programming focused on art therapy techniques for emotional healing.