NALEDI NONHLANHLA NOZIPHO SHANDU
YOUTH ACTIVITIES CONSELOR & MENTOR
Umlazi
Summary
Goal-oriented Child Youth Worker with more than 8 years of experience planning and organizing appropriate youth and community programs. Skillfully assesses mental, physical and emotional requirements of children and young people. Compassionate and warm professional recognized for analyzing situations accurately and effectively.
Professional leader with significant experience in governance and community engagement. Known for strong focus on team collaboration and achieving results, adapting seamlessly to evolving needs. Skilled in policy development, conflict resolution, and public speaking. Valued for integrity, reliability, and effective decision-making.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Youth Councilor / Peer Mentor
Bajabulile NPO - Ward 76 Umlazi
07.2019 - Current
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Organize business workshops for unemployed youth
- Coach for special olympics (children with disabilities)
- Conducted youth seminars
- Facilitated engaging recreational activities for youth, fostering teamwork and enhancing social skills among participants.
- Mentored participants in leadership activities, encouraging personal growth and confidence in their abilities.
- Developed strong relationships with youths, fostering a safe and supportive environment for growth and learning.
- Enhanced youth engagement by incorporating fun and interactive activities in daily sessions.
- Implemented creative approaches to problem-solving, guiding young people towards effective conflict resolution techniques.
- Coordinated with external organizations to provide additional resources or services relevant to the needs of program enrollees.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Quality Assurance Assistant
Ncanda Funerals
11.2023 - 11.2025
- Conducted regular quality audits, ensuring compliance with industry standards and enhancing service delivery effectiveness.
- Developed and maintained detailed documentation of quality control processes, improving operational transparency and consistency.
- Collaborated with cross-functional teams to identify and rectify process inefficiencies, resulting in streamlined workflows.
- Assisted in training new staff on quality assurance protocols, fostering a culture of continuous improvement and accountability.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Improved product quality by conducting thorough inspections and identifying defects in early stages of production.
- Handled customer inquiries regarding product quality issues, providing prompt resolutions and ensuring lasting satisfaction with our products.
- Assisted in developing training materials for new staff, contributing to enhanced onboarding experiences and knowledge retention.
- Monitored call center performance metrics, providing actionable insights to management for continuous improvement initiatives.
- Implemented feedback mechanisms to capture customer insights, driving enhancements to service delivery and operational efficiency.
- Developed and maintained documentation for quality assurance processes, supporting consistency and accuracy in service delivery.
- Facilitated regular team meetings to discuss quality assessments, fostering a culture of accountability and continuous improvement.
Betting Agent & Booth Controller
Gold Circle (Greyville Race Course)
02.2022 - 07.2023
- Provided exceptional customer service by accurately processing bets and resolving inquiries, enhancing customer satisfaction.
- Monitored race events closely to ensure compliance with betting regulations, minimizing risks and maintaining integrity.
- Assisted in training new staff on operational procedures and customer interaction techniques, promoting team efficiency.
- Processed high volumes of transactions efficiently during peak hours, streamlining operations to reduce wait times.
- Analyzed betting trends and customer behaviors to identify opportunities for improving service offerings and promotions.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Preschool Aide
Hey Kumnandi-la Daycare/Preschool
01.2017 - 12.2020
- Applied specialized teaching techniques to reinforce social and communication skills.
- Supervised students on field trips for safety and proper behavior in public settings.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Organized snack time and nap hours.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assessed student performance to evaluate progress and development.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Radio Presenter
Durban Fm
06.2018 - 12.2018
- Hosting children and women weekly shows .
- Coordinate, plan and conduct live interviews
- Maintains and grew social media platforms
- Administer customer service by building rapport with clients
- Create prepare and present up to date topics for live radio broadcast
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Engaged listeners through social media platforms to increase station visibility.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
Child and Youth Counselor /Youth Outreach Worker
Ethekwini Municipality
01.2016 - 12.2018
- Recorded observations and maintained records and reports, daily documentation and logs.
- Identified problem situations and implemented successful counseling strategies to address concerns.
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
- Developed and implemented individualized counseling plans, enhancing emotional well-being and personal growth for youth clients.
Classroom Teacher
Zwelethu Secondary School
09.2007 - 12.2007
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Taught English and Isizulu
- Taught music to grade 8-9
Substitute Educator
Zwelethu Secondary School
09.2007 - 12.2007
- Developed and implemented engaging lesson plans that improved student comprehension and enhanced classroom participation.
- Fostered a positive learning environment by effectively managing classroom behavior and promoting student engagement strategies.
- Collaborated with faculty to adapt educational materials, ensuring accessibility and relevance to diverse learning needs.
- Assessed student performance and provided constructive feedback to support academic growth and development.
- Provided differentiated instruction to accommodate various learning styles and abilities within the classroom.
- Developed strong relationships with students, fostering a positive learning environment for academic success.
- Monitored student progress regularly, providing feedback and adjusting instructional strategies as needed.
- Enforced school and class rules to maintain order in classroom.
- Assisted students in mastering subject material and preparing for tests.
- Monitored student behavior and administered discipline as needed.
Outreach Worker /Youth Mentor Volunteer
EThekwini Muicipality (Health Department)
01.2004 - 12.2005
- Developed and implemented individualized mentorship programs for street children, improving their social skills and self-confidence.
- Coordinated outreach initiatives that connected marginalized youth with essential health services, enhancing their access to support.
- Collaborated with community stakeholders to foster partnerships, increasing resource availability for at-risk youth.
- Conducted assessments to identify the needs of street children, tailoring interventions to address their specific challenges.
- Led community awareness campaigns about youth issues, promoting understanding and encouraging community involvement.
- Advocated for client needs and funding for at-risk groups.
- Facilitated workshops on life skills and education, empowering street children to achieve personal and academic goals.
- Assisted older adults in navigating Medicare benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
- Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Created a safe space for at-risk youth to express themselves openly during after-school programming focused on art therapy techniques for emotional healing.
Education
High School Diploma -
Umlazi Senior Secondary
Durban01-2000
Early Childhood Development - Child & Youth Development
Early Childhood Development
12-2018
No Degree - Health & Safe Environment
NOSA
12-2010
Business Management - Business Administration And Management
GIBS Foundation (University of Pretoria)
12-2020
Inclusive Education & Teaching - Holistic Education For The Deaf &Language-Delayed
Studio - Embury Institution For Higher Learning
06-2025
Continuing Professional Teacher Development - Inclusive Education & Learning
Studio - Embury Institution For Higher Education
12-2025
No Degree - Home Safety & Child CPR First Aid
Edu-Babe Institute
10-2019
Mixed Farming - Agriculture
Nokusho M & Department of Agriculture
12-2021
Skills
Student Rapport-Building
Youth mentorship
Life skills development
Crisis intervention
Emotional support
Program coordination
Team building
Conflict resolution
Community outreach
Quality assurance
Leadership coaching
Workshop facilitation
Behavioral assessment
Performance monitoring
Collaboration with stakeholders
Individualized counseling
Youth program evaluation
Meeting facilitation
Community engagement
Ethics and integrity
Problem-solving aptitude
Time management abilities
Adaptability and flexibility
Organizational skills
Time management
Decision-making
Excellent communication
Self motivation
Goal setting
Reliability
Written communication
Interpersonal skills
Relationship building
Analytical thinking
Multitasking
Problem-solving
Interpersonal communication
Professionalism
Staff management
Multitasking Abilities
Analytical skills
Professional demeanor
Teamwork
Problem-solving abilities
Critical thinking
Public speaking
Attention to detail
Negotiation
Event planning
Fundraising
Certification
Early Childhood Development -Embury College 2018
Strengths
- Presentation
- Relationship management
- Negotiation
- Troubleshooting
- Public Speaking
- Emotional intelligence
- Budgeting
- Time Management
- listening
- Organization
References
- Simon Stan - Ethekwini Municipality
+27795971384
- Jabulani Maphumulo - Ward 76 Councilor
+27738644955
Jabulani.Maphumlo@durban.gov.za
- Sindy Mchunu - Ncanda Funerals
+27742791058 / +27313016430
Cindy.Mchunu@ncanda.net
Mduduzi Ndwandwe - Zwelethu Secondary School
+27721518471
Accomplishments
- Participated in leading peer group problem solving sessions.
- Awarded employer of the month in provision of conflict resolution and crisis intervention
- Orchestrated recreational and therapeutic programs to 2-18years old kids
- Provided academic and career support.
- Coordinated team building group of at least 6 kids activities.
- Provided counseling and social skills development.
Languages
IsiZulu
English
Afrikaans
South Sotho
Timeline
Quality Assurance Assistant
Ncanda Funerals
11.2023 - 11.2025
Betting Agent & Booth Controller
Gold Circle (Greyville Race Course)
02.2022 - 07.2023
Youth Councilor / Peer Mentor
Bajabulile NPO - Ward 76 Umlazi
07.2019 - Current
Radio Presenter
Durban Fm
06.2018 - 12.2018
Preschool Aide
Hey Kumnandi-la Daycare/Preschool
01.2017 - 12.2020
Child and Youth Counselor /Youth Outreach Worker
Ethekwini Municipality
01.2016 - 12.2018
Classroom Teacher
Zwelethu Secondary School
09.2007 - 12.2007
Substitute Educator
Zwelethu Secondary School
09.2007 - 12.2007
Outreach Worker /Youth Mentor Volunteer
EThekwini Muicipality (Health Department)
01.2004 - 12.2005
High School Diploma -
Umlazi Senior Secondary
Early Childhood Development - Child & Youth Development
Early Childhood Development
No Degree - Health & Safe Environment
NOSA
Business Management - Business Administration And Management
GIBS Foundation (University of Pretoria)
Inclusive Education & Teaching - Holistic Education For The Deaf &Language-Delayed
Studio - Embury Institution For Higher Learning
Continuing Professional Teacher Development - Inclusive Education & Learning
Studio - Embury Institution For Higher Education
No Degree - Home Safety & Child CPR First Aid
Edu-Babe Institute
Mixed Farming - Agriculture
Nokusho M & Department of Agriculture