Naledi Constance Gaobusiwe
Computer Literate
Kuruman
Summary
Dynamic Help Desk Administrator with a proven track record at Bidvest Steiner, excelling in incident management and client relationship management. Leveraged empathy and patience to enhance customer satisfaction, streamlining processes for quicker resolutions. Skilled in network troubleshooting, consistently delivering exceptional service and maintaining accurate records for data-driven improvements.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Help Desk Administrator and Receptionist
Bidvest Steiner
04.2025 - 07.2025
- Enhanced customer satisfaction by resolving technical issues promptly and professionally.
- Streamlined help desk processes for improved efficiency and quicker response times.
- Maintained accurate records of all Help Desk interactions, facilitating data-driven improvements to support services.
- Delivered exceptional customer service by maintaining clear and consistent communication with end-users throughout the issue resolution process.
Deep Cleaner
Bidvest Steiner
02.2023 - 03.2024
- Maintained a safe working environment by adhering to industry-standard safety practices during deep cleaning procedures.
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Assistant Teacher
Reaiteka Middle School
11.2021 - 09.2022
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
Grade 12 -
Remmogo High School
Kuruman Computer Practise - Computer Literacy
Creative Minds
Kuruman 02-2023
High School Diploma - Occupational Health And Safety
Oxbridge Academy
Gauteng 10-2022
Skills
Empathy and patience
Network troubleshooting
Ticketing system proficiency
Incident management
Client relationship management
Certification
Basic fire fighting
Timeline
Help Desk Administrator and Receptionist
Bidvest Steiner
04.2025 - 07.2025
Office practise training
06-2024
Basic fire fighting
02-2023
Deep Cleaner
Bidvest Steiner
02.2023 - 03.2024
Assistant Teacher
Reaiteka Middle School
11.2021 - 09.2022
Grade 12 -
Remmogo High School
Computer Practise - Computer Literacy
Creative Minds
High School Diploma - Occupational Health And Safety
Oxbridge Academy