Anje Robbertze
Internal Sales And Help Desk Administrator
Benoni,south afrika
Summary
As a Help desk administrator in the pre-paid electricity field. I love doing what I do. Dealing with clients and end users, I am willing to go the extra mile to solve problems and achieve satisfaction for the client. Work well and adapt well with others working with me. Very eager to learns new things, also a quick learner. My approach approach combines empathy with knowledge. Ensuring end-user support and improved and satisfactory results
Basic skills of Microsoft and Pastel.
Excellent communication skills with clients and colleagues and problem solving.
Reliable in all duties.
Overview
1
1
year of professional experience
9
9
year of post-secondary education
2
2
Languages
Work History
Help Desk Administrator
Dynamic Meter Services
Kempton Park
11.2023 - Current
- Comprehensive knowledge of dealing with end-users in the pre-paid electricity industry.
- Delivered exceptional customer service by maintaining clear and consistent communication with end-users, maintaining the owners needs at every corner.
- Participated in cross-functional projects aimed at improving organizational efficiencies through technology enhancements or process redesigns.
- Participated in new technology solutions based on current business needs and industry trends while making recommendations to management.
- Streamlined help desk processes for improved efficiency and quicker response times.
- Regularly reviewed help desk metrics to identify areas requiring attention or improvement opportunities in service delivery.
- Provided training sessions for new employees on company-specific applications and systems, fostering seamless integration into the team.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
Education
High School Diploma -
Jeugland Hoer
Kempton Park, South Africa 01.1998 - 11.1998
Skills
Empathy and patience
Network troubleshooting
Security awareness
System administration
Remote support
End user support
Client relationship management
Accomplishments
Been working in the pre-paid industry for 10 years. Loving it.
Timeline
Help Desk Administrator
Dynamic Meter Services
11.2023 - Current
High School Diploma -
Jeugland Hoer
01.1998 - 11.1998