Naledi Mashiane
Sales Consultant
Rabie Ridge,Tembisa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Sales Consultant
African Bank Head Office
09.2022 - Current
- Strengthening brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Conducting comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Evaluating sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Achieved 98% from quality assurance for excellent service and following compliance .
- Developing long-lasting client relationships by consistently exceeding expectations with exceptional service
- Using consultative sales techniques to understand customer needs and recommend relevant products and services
- Generating increased sales revenue through effective lead generation and follow-up efforts.
Sales Consultant
Skechers
Eastgate Mall
06.2022 - 09.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Provided 100% sales and customer service assistance to walk-in traffic
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maximized customer retention by resolving issues quickly.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Admin Assistant
Hyto Tyto
Midrand
07.2019 - 10.2020
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased bookings by 20%
- Created and maintained databases to track and record customer data
Sales Consultant
Levati Water (Pty) Ltd
02.2015 - 12.2017
- Meeting with customers in sales environment to drive product sales and knowledge
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques
- Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Education
B-Tech Economic Management Analysis - Economics
Tshwane University of Technology
02.2018 - 12.2019
National Certificate -
Advanced Assessments & Training
04.2024 - 04.2025
NDip - Economic Management Analysis -
Tshwane University of Technology
02.2012 - 12.2017
Skills
Product and service knowledge
Project Management
Objection handling
Closing Techniques
Sales Strategies
Customer Relationship Management
Customer liaison
Community Networking
Time Management
Product and service knowledge
Certification
Fraud Risk Management : Awareness and Prevention EVT-20230605-0043
Timeline
National Certificate -
Advanced Assessments & Training
04.2024 - 04.2025
Fraud Risk Management : Awareness and Prevention EVT-20230605-0043
03-2024
Lending, Data Science and Capabilities : EVT-20230522-0071
03-2024
Risk Monitoring in Banking : EVT-2023614-0001
03-2024
The Growing Role of Data Science in Banking : EVT -20230522-0065
03-2024
Sales Consultant
African Bank Head Office
09.2022 - Current
Sales Consultant
Skechers
06.2022 - 09.2022
Admin Assistant
Hyto Tyto
07.2019 - 10.2020
B-Tech Economic Management Analysis - Economics
Tshwane University of Technology
02.2018 - 12.2019
Sales Consultant
Levati Water (Pty) Ltd
02.2015 - 12.2017
NDip - Economic Management Analysis -
Tshwane University of Technology
02.2012 - 12.2017