Nadia Nyangwa
Gauteng ,south-Africa
Summary
Versatile and hardworking driven to improve productivity and customer relations with professional demeanor and attention to detail.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
Work History
Receptionist
RTT Group Head Office
Gauteng, South-Africa
06.2022 - Current
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Issued visitor and contractor passes and recorded visits on security system.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Barista for the Executive team
Sanitech Hygiene a Division of Waco Africa limited
Gauteng, South-Africa
03.2018 - 10.2021
- Demonstrated proficiency in operating espresso machines with precision and care.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Maintained cleanliness of the café area whilst preparing orders.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Studied and re-designed processes to improve quality of coffee and cafe products.
Education
Grade 12 - - ENGLISH,SESOTHO,ECONOMICS,BUSINESS-STUDIES,MATHS-LITERACY,LIFE-ORIENTATION AND ACCOUNTING
Marallaneng Secondary School
Free-State Skills
- Multitasking proficiency
- Discretion handling
- Clean and tidy nature
- Information confidentiality
- Friendly customer service
- Microsoft Excel proficiency
- Reliable punctuality
- Time efficiency
Reference
Name & Surname : Mark Fulton - Sanitech Manager
Telephone Number : 073 170 1175
Name & Surname : Sophie Botha
Telephone Number : 083 729 0661
Timeline
Receptionist
RTT Group Head Office
06.2022 - Current
Barista for the Executive team
Sanitech Hygiene a Division of Waco Africa limited
03.2018 - 10.2021
Grade 12 - - ENGLISH,SESOTHO,ECONOMICS,BUSINESS-STUDIES,MATHS-LITERACY,LIFE-ORIENTATION AND ACCOUNTING
Marallaneng Secondary School
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