Baking
Nadia Achmad
Pretoria
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Planner
EPOL (a Division of Rainbow Farms) PTA
Pretoria
02.2009 - 06.2014
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
Switchboard Operator
EPOL (a Division of Rainbow Farms) PMB
Pietermaritzburg
04.2007 - 02.2009
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Created and maintained company phone directory with current extensions and staff information.
- Documented messages and forwarded to correct individual.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
Call Centre Agent
Vector Logistic
Johannesburg
05.2006 - 04.2007
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
Call Centre Agent – Inbound and Outbound
Pick ‘n Pay Go Banking – Division of Nedbank
Johannesburg
11.2004 - 04.2006
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
High School Diploma -
Haythorne High School -
Pietermaritzburg 01.2000 - 11.2000
No Degree - Business Administration And Management
Universal College Outcomes
Pietermaritburg 04.2001 -
Skills
Efficient customer service expert
Customer service and support
Customer service management
Adherence to high customer service standards
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Collaborated with team of 6 in the development of all baked products.
- Designed whole new menu, including meal selections, beverages and pricing.
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Cooking
Timeline
Customer Service Planner
EPOL (a Division of Rainbow Farms) PTA
02.2009 - 06.2014
Switchboard Operator
EPOL (a Division of Rainbow Farms) PMB
04.2007 - 02.2009
Call Centre Agent
Vector Logistic
05.2006 - 04.2007
Call Centre Agent – Inbound and Outbound
Pick ‘n Pay Go Banking – Division of Nedbank
11.2004 - 04.2006
No Degree - Business Administration And Management
Universal College Outcomes
04.2001 -
High School Diploma -
Haythorne High School -
01.2000 - 11.2000