Zakithi Khumalo

• To provide a professional service to all customers via all available mediums also
• Provided professional services and support in a dynamic work environment.
• Handling inbound interactions
• Handling back-office office activities (Non -Technical Dispatch and follow ups)
• Handling Multi - media activities and out bound (Proactive customer interaction) Campaigns
• General customer interaction and service improvement
• Supports Marketing, Sales and Customer service process

Vending prepaid and Easy Pay

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Paid attention to detail while completing assignments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked effectively in fast-paced environments.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

• Worked well in a team setting, providing support and guidance.
• Provided professional services and support in a dynamic work environment.
• Organized and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated leadership skills in managing projects from concept to completion.
• Self-motivated, with a strong sense of personal responsibility.
• Delivered services to customer locations within specific timeframes.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Developed and maintained courteous and effective working relationships.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Manage resources for planned and unplanned work/maintenance
• Analyze scope for planned work
• Ensuring that the pre-plan is conducted to minimize risks, power supply interruption and to ensure that the work is understood
• Ensure safety is always adhere to
• Manage leaves such that it does not conflict with the planned work
• To create maintenance plan for the CnC
• Book outages for the apparatus require maintenance
• Ensure that line inspections are done
• Ensure customer satisfaction by complying to dates and times of the outages
• Close workorders that are complete
• Book outages as per customer request (internal&external)
• Have the knowledge ,of ORHV and able to identify HV,MV and LV apparatus
• To have a good organizing and communication skills
• Have understanding of SAIDI and SAIFI
• Customer satisfaction is our number one priority

• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Worked effectively in fast-paced environments.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to learn quickly and adapt to new situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.