Mzwakhe Nkomo
Debt Collector
Benoni,GP
Summary
Proven debt collector specializing in negotiation and client relations. Expertise in debt recovery strategies and complex problem-solving, ensuring timely collections while maintaining positive customer engagement.
Overview
20
20
years of professional experience
Work History
Debt Collector
MBD Group
09.2025 - Current
- Collected overdue payments through effective communication and negotiation strategies.
- Utilized collection software to track accounts and manage payment schedules.
- Resolved customer inquiries and disputes, ensuring timely follow-up to maintain positive relations.
- Updated account information accurately in compliance with regulatory requirements and company policies.
Legal Clerk
Lg Attorneys
09.2024 - 04.2025
- Conducted legal research to support case preparation and documentation efforts.
- Drafted and reviewed legal documents for accuracy and compliance with regulations.
- Assisted attorneys in managing case files and maintaining organized records.
- Communicated effectively with clients to gather necessary information for cases.
Debt Collector
HammondPole Attorneys
11.2011 - 10.2023
- Collaborated with team members to improve collection techniques and share best practices.
- Assisted in developing scripts for phone outreach, enhancing engagement with clients.
- Provided detailed reports on account statuses to management for strategic decision-making.
- Maintained confidentiality of sensitive information while adhering to ethical standards in collections.
Insurance Broker
Delta Brokers
06.2010 - 09.2011
- Developed comprehensive insurance solutions tailored to client needs, enhancing customer satisfaction and retention.
- Analyzed market trends to identify potential risks and opportunities, informing strategic decision-making for clients.
- Coordinated with underwriters and claims adjusters to streamline processes, ensuring timely policy issuance and claims resolution.
- Educated clients on coverage options, fostering informed decision-making regarding insurance products and services.
Customer Service Call Center Representative
Telkom Yellow Pages
03.2006 - 07.2009
- Delivered effective customer support through phone and email communication, resolving inquiries and issues promptly.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer requests and feedback.
- Collaborated with team members to streamline call handling processes, enhancing overall service efficiency.
- Mentored new representatives on best practices in customer engagement and problem-solving techniques.
Education
Credit Management Practice - Accounting And Finance
CAREER SKILLS
Modderfontein, South Africa 04.2001 -
AI And Machine Learning in Business -
Alison
Ireland 04.2001 -
Certificate in Prompt Engineering - Artificial Intelligence
Alison
Ireland 04.2001 -
High School Diploma -
Mabuya Secondary School
Daveyton, South Africa 04.2001 -
Skills
Debt recovery strategies
Skip tracing techniques
Patience and persistence
Goal-oriented mindset
Call center experience
Stress tolerance
Client relations
Complex Problem-solving
Customer research
Assertiveness
Proficiency in [software]
Negotiation
History research
Timeline
Debt Collector
MBD Group
09.2025 - Current
Legal Clerk
Lg Attorneys
09.2024 - 04.2025
Debt Collector
HammondPole Attorneys
11.2011 - 10.2023
Insurance Broker
Delta Brokers
06.2010 - 09.2011
Customer Service Call Center Representative
Telkom Yellow Pages
03.2006 - 07.2009
AI And Machine Learning in Business -
Alison
04.2001 -
Credit Management Practice - Accounting And Finance
CAREER SKILLS
04.2001 -
Certificate in Prompt Engineering - Artificial Intelligence
Alison
04.2001 -
High School Diploma -
Mabuya Secondary School
04.2001 -