Mzukisi Ntambo
Kempton Park
Summary
Results-driven change manager with 4+ years of experience leading operational change initiatives across insurance, rail, and ICT sectors. Expertise in conducting change impact analysis to ensure alignment with organizational goals. Proven ability to enhance team performance and drive process improvements.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Change Manager
Hopned
Johannesburg, South Africa
07.2025 - Current
- Monitored project progress, adjusting plans and resources as necessary to achieve objectives.
- Managed project team, coordinating contractor activities to execute projects under-budget and within strict deadlines.
- Acted as a change advocate, inspiring and motivating employees to embrace new ways of working and drive sustainable organisational growth.
- Resolved project conflicts and challenges through effective problem-solving and negotiation techniques.
- Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
- Facilitated communication between project stakeholders to ensure alignment with strategic goals.
Problem and Change Manager
CXO Business Solution
Cape Town, South Africa
02.2022 - 04.2024
- Provided high-quality support to eight project teams integrating change administration activities.
- Lead employee adoption and usage of change initiatives within prescribed project timelines.
- Led change readiness initiatives, focusing on stakeholder alignment and process adoption.
- Implemented PROSCI ADKAR frameworks to guide structured change management processes effectively.
- Facilitated workshops and training sessions, equipping employees with essential transition tools.
- Guided collaboration between technology and departments to improve communication flow.
Area Manager
Passenger Rail Agency South Africa (PRASA)
Cape Town, South Africa
03.2020 - 03.2024
- Led regular performance reviews to set clear objectives and address improvement needs.
- Prepared detailed area performance reports and presented findings to senior management.
- Served as key point of contact for operational issues and resolved quickly.
Education
Bachelor of Business Administration - Management
University Of the Western Cape
Cape Town, WC01-2007
Certificate of Higher Education - Matric
Mandlenkosi High School
Beaufort West, WC01-2003
Skills
- Change management
- Change management methodologies
- Stakeholder management
- Project coordination
- Risk management
- Client relations
- Effective communication
Languages
English
Upper Intermediate
B2
Afrikaans
Intermediate
B1
isiXhosa
Proficient
C2
Interests
- Gardening, Current affairs, Reading
Accomplishments
- Successful Change Intiatives
Led a change initiative that improved user adoption by 70% in six (6) months
- New System Successful Onboarding
Facilitated a successful onboarding to a new system of Credit Control: Debt Rehabilitation System.
- Successfully Improved Employee Engagement
Led initiatives that increased employee engagement by 30% within the first year, significantly improving motivation and retention.
- Enhanced Cross-Departmental Collaboration
Guided collaboration between departments, improving communication and alignment by 40%, leading to more cohesive project execution.
- Facilitated High-Impact Training Programs
Conducted training for over 35+ employees, enhancing their change management capabilities and readiness for transformations.
Timeline
Change Manager
Hopned
07.2025 - Current
Problem and Change Manager
CXO Business Solution
02.2022 - 04.2024
Area Manager
Passenger Rail Agency South Africa (PRASA)
03.2020 - 03.2024
Bachelor of Business Administration - Management
University Of the Western Cape
Certificate of Higher Education - Matric
Mandlenkosi High School