Maritza Smit

• Approvals and rejections of major changes.
• Close relationships with Line Manager's and EHOD's.
• Software, Firmware, Infrastructure Change Approvals.
• Programs - SharePoint, remedy Siebel, Word, Excel, Integrity.
• Maintained impeccable records and tracked daily activities.
• Well-coordinated schedules and work assignments.
• Ensured compliance with organizational policies and procedures.
• Assisted human resources with effective personnel management, tracking time, updating files and resolving team disputes.
• Attended and contributed to regular managerial meetings.
• Communicated team priorities by leading meetings and giving presentations.
• Evaluated staff performance, communicating feedback, and setting personal goals.
• Worked hand-in-hand with cross-functional departments to maximize productivity and performance.
• Fostered positive team environment by recognizing and reinforcing individual and team accomplishments.

• Liaise with the change requestors for business and technical queries and issues, if any
• Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
• Assess and manage the risk involved
• Coordinate and communicate with the other impacted teams
• Document the change procedure after its implementation
• Ensuring that the Change Management process is fit for purpose
• Defining the Business Case for the Change Management process
• Ensuring that there is optimal fit between people, process, technology/tool and governance
• Ensuring that proper Key Performance Indicators are set
• Ensuring that quality reports are produced, distributed and utilized
• Integrating the process into the line organization
• Assisting with and ultimately responsible for the process design
• Defining appropriate policies and standards to be employed throughout the process
• Documenting and publicizing the process
• Defining Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the process and design reporting specification
• Reviewing KPIs and taking the action required following the analysis
• Periodically auditing the process to ensure compliance to policy and standards
• Addressing any issues with the running of the process
• Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process
• Initiating improvements in the tool, process, governance mechanisms and people
• Reviewing integration issues between the various processes
• Communicating process information or changes as appropriate to ensure awareness
• Promoting the Service Management vision to top-level/ senior management
• Functioning as a point of escalation when required

• Assisting financial manager in overall bookkeeping function.
• Commission calculating / splits.
• Interest - loan accounts.
• Pipeline.
• Adverts - western home finder, layout and submissions.
• Printing, marketing.
• Customer complaints.
• Processing transactions for rental department.
• Pay prop, debtors and creditors.
• PA to Directors.
• Filing and general admin duties.
• Established, updated and maintained paper-based and digital files and records in cabinets and document management systems.

• Sushi Supplier for WOOLWORTHS.
• Salary and wages (monthly).
• Financial reports - Weekly and monthly.
• Staff relations - disciplinary procedures.
• Filing and administration.
• Managing off office staff.
• Also, maintaining, Income tax, provisional tax, PAYE, Dividend Pay-outs etc.
• Handled bookkeeping needs of clients, consistently bringing in new business due to exceptional skill and service standards.