Mzomhle Nkosi
Johannesburg
Summary
Experienced and responsible technician skilled in troubleshooting, customer service, and analytics. With over [Number] years of experience, consistently complying with safety requirements, resulting in zero work loss days. Expertise includes maintenance and bench builds, contributing to the smooth operation of various systems.
Overview
7
7
years of professional experience
Work History
IT Support Technician/Desktop Engineer
Ulwembu Business Service
04.2021 - Current
- Installing software and configurations
- Install Bank Application and other applications
- Configuring connectivity
- Responsible for diagnosing & resolving hardware
- Back-up data and do data transfer
- Windows migration
- Replace laptop/Desktop peripherals including laptop Rams and Install Desktop Rams Replace Desktop CPU (central process unit)
- Building/Reload Machine’s Operating System According to the organization’s requirements
- Replace Desktop Power supplier Replace laptop and Desktop System board Diagnosis of desktop, application, networking and infrastructure issues
- Hardware troubleshooting and installation Remote desktop connection (troubleshooting and installation) 1st and 2nd Line Desktop Support: Hardware Support, Applications Support , Basic Network Connectivity
- Microsoft Support.
IT Service Desk
Shoprite Group of Companies
12.2018 - 04.2021
- Operate the Service Desk system and provide first point of contact user support ensuring a high level of customer service and communication
- Provide advice and operational support to all users on operating systems and applications
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assist with the support, maintenance, deployment, inventory and licensing of user hardware and software
- Diagnose and repair hardware and software faults
- Setup, maintain, deploy and document the Standard Operating Environment (SOE) images and assist with the management of associated infrastructure
- Travel to remote sites to provide onsite support as required
- Assisting physical within the Head Office on Software and hardware issue
- Redirect unresolved issues to the next level of support personnel
- Printer Support.
IT Graduate
Argilty Technology Group
04.2017 - 04.2018
- Software maintenance daily
- Resolving queries (Helpdesk and Customers)
- Providing telephonic support
- Managing and updating logs within agreed deliverable times
- Investigating system problems and queries that the helpdesk cannot resolve
- Identifying software bugs and ensuring that the correct logging process is followed
- Reviewing code for quality and adherence to standards
- Developing a cross-platform for retrieval of reports using JavaScript, html5 and css3
- Scripting on Red hat Linux Servers
- Change control in programmed codes
- Bash and Perl scripting (Linux)
- Troubleshoot Networks.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Education
DELL CLIENT FOUNDATIONS 2021 -2021 - Information Technology
Dell Website
12.2021
Microsoft SQL Server 2012/2014 - Data Management Technology
Torgue IT
Sandton, Gauteng01.2017
Honor’s degree - Statistics
University of Limpopo
Polokwane, Limpopo01.2016
Bachelor of Science - Mathematical Science and Computer Science
University of Limpopo
Polokwane, Limpopo01.2015
Skills
- Onsite and Remote Skill
- MS Office
- Utilizing technical training to resolve concerns related to software
- Printer Support
- Working in a team-oriented environment
- Implementing documentation protocols into departmental operations
- Data Analysis
- SAS (Beginner)
- Java (Beginner)
- Analytical skills
- Mathematical ability
- Ensured accurate data visualization and interpretation using various computer software and applications
- System Troubleshooting
- Installation and Repair
- Written/Verbal Communication
- Documentation And Reporting
- Repair services
- Team Training
- Hardware Installation
- Operations Monitoring
- Troubleshooting network concerns
Personal Information
Title: Desktop Engineer
Timeline
IT Support Technician/Desktop Engineer
Ulwembu Business Service
04.2021 - Current
IT Service Desk
Shoprite Group of Companies
12.2018 - 04.2021
IT Graduate
Argilty Technology Group
04.2017 - 04.2018
DELL CLIENT FOUNDATIONS 2021 -2021 - Information Technology
Dell Website
Microsoft SQL Server 2012/2014 - Data Management Technology
Torgue IT
Honor’s degree - Statistics
University of Limpopo
Bachelor of Science - Mathematical Science and Computer Science
University of Limpopo
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