LESIBA ENOCH OLIPHANT
Gauteng
Summary
Experienced with providing comprehensive desktop support, ensuring smooth IT operations. Utilizes expertise in software installation and network troubleshooting to address technical issues promptly. Knowledge of hardware and software maintenance, contributing to high system efficiency and user productivity.
Professional with experience in desktop support and IT infrastructure. Proven ability to troubleshoot and resolve technical issues, ensuring seamless user experience. Strong focus on team collaboration, adaptability, and delivering results. Skilled in hardware and software installation, network configuration, and system maintenance. Respected for reliability and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Support / Desktop Engineer
Business Connexion
11.2012 - 09.2024
- Merika Cisco switches installation and configuration
- Samsung Mobile devices installation and configuration
- Configure Lotus notes
- 3G and APN connectivity
- Windows7,10 and 11 installation and configuration on Laptops Desktops
- Anti-virus update
- Windows Remote Assistance
- Desktops and Laptops upgrade
- Installation of Office 365 (Outlook)
- Media tapes change for backup
- Basic end user training onLaptops and Desktops
- Setup outlook on mobile phones
- RiverBed installation
- Blackberry and Samsung mobile device Configuration
- Tally and Konica Minolta printers configuration
- Fener installation and configuration on laptops and desktops
- Adding network printers on laptops and desktops
- Fener installation and configuration on Handheld device
- Adding Wi-Fi certificateon laptops
- Handheld wipe and build
- Pairing Handheld with Bluetooth printer
- Avaya and Ciscodesk phones configuration
- Active Directory
- Manage incidents, service requests on Easyit
- Video Conference Setup
- Logging and resolving calls
- Updating calls with the Help desk
- IT General Support
- Contracted To: British American Tobacco South Africa
- Contact Person: Tony Naude
- Position: BAT Depot Manager
- Contact Number: 015 298 9886/ 082 474 3098
- Reason for leaving: Retrenchment
IT Field Technician
Halisi Consulting
08.2010 - 03.2011
- Installations, repair and service of printers
- Repairing of Desktops and Laptops
- XP, Vista and 7
- Installation and support of Office
- 2003 and 2007
- Configuration for IP phones, Veri Fones at Banks, Scanners at Retail outlets
- Anti-virus installation and update
- Contracted To: Business Connexion
- Contact Person: Steven Eicker
- Position: Branch Manager
- Contact Number: 015 291 4530/ 0787256265
- Reason for leaving: Contract ended
Education
Security+ (NQF Level 4), Advance Information Technology (NQF Level 5), Microsoft Certified Professional (MCP) -
Stanford Computer & Business College
01.2009
PC Engineering (A+) and ICDL - undefined
Academy International Computer College
01.2007
Grade 12 - English 1st Language, Afrikaans 2nd Language, Economics, Business Economics, Mercantile Law, Accounting
Meridian College
01.2005
Skills
- Problem finding and solving skill
- Support skill
- Telephone skills
- Computer technical skills
- Organizational skills
- Teamwork
- Customer care
- Service
- Excellence
- Communication
- Remote desktop management
- Data backup and recovery
- Help desk experience
- VPN configuration
- Software installation
- Network connectivity
- Hardware repair
- Printer support
- Project management
- Security protocols
- Incident management
- Asset management
- Programming
- Network security
- System administration
- CompTIA A certified
- Web security
- Customer service
- End user support
Certification
- ITIL V3 Awareness Workshop
- YEAR COMPLETED: 2014
OTHER LANGUAGES
English
Afrikaans
Tswana
Personal Attributes
- Self-motivated and results driven
- Responsible and accountable
- Respectful, honest and trustworthy
- Perform independently
- Maintain high standards of performance and conduct
- Demonstrate sound work ethics
- Attention to detail
Timeline
Systems Support / Desktop Engineer
Business Connexion
11.2012 - 09.2024
IT Field Technician
Halisi Consulting
08.2010 - 03.2011
PC Engineering (A+) and ICDL - undefined
Academy International Computer College
Grade 12 - English 1st Language, Afrikaans 2nd Language, Economics, Business Economics, Mercantile Law, Accounting
Meridian College
Security+ (NQF Level 4), Advance Information Technology (NQF Level 5), Microsoft Certified Professional (MCP) -
Stanford Computer & Business College