Mzingaye Ndlovu

• Monitored staff performance and developed improvement plans.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Managed budgets and financial planning, achieving cost savings without compromising on quality.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Collaborated with sales and marketing teams to align operational capabilities with customer demands.

1. Client Relationship Management 2. Financial Needs Analysis 3. Financial Planning Advice 4. Product Recommendations 5. Business Development 6. Compliance and Regulatory Requirements 7. Administration 8. Portfolio Management 9. Collaboration

• Build and maintain long-term relationships with clients.
• Conduct regular financial reviews and update financial plans as clients' circumstances change.
• Provide exceptional client service and ongoing support.
• Respond promptly to client enquiries and resolve issues professionally.
• Conduct comprehensive financial needs analyses.
• Assess clients' income, assets, liabilities, risk tolerance, and financial objectives.
• Develop tailored financial plans aligned with clients' short-, medium-, and long-term goals.

Provide advice on:

• Risk protection (life, disability, severe illness, and income protection).
• Retirement planning.
• Investment planning.
• Estate planning.
• Education and wealth accumulation planning.
• Tax-efficient financial strategies.
• Employee benefits where applicable.

Recommend suitable PPS solutions and other approved financial products, including:

• Life assurance.
• Income protection.
• Investments.
• Retirement annuities.
• Pension preservation funds.
• Medical aid and gap cover (where accredited).
• Short-term insurance referrals where appropriate.
• Prospect and acquire new clients.
• Generate referrals through networking and existing clients.
• Build relationships with graduate professionals such as doctors, engineers, accountants, attorneys, pharmacists, and other eligible professionals.
• Attend networking events and industry functions.
• Achieve monthly sales and production targets.
• Ensure compliance with the Financial Advisory and Intermediary Services (FAIS) Act.
• Adhere to Treating Customers Fairly (TCF) principles.
• Maintain accurate client records.
• Complete all required compliance documentation.
• Meet Continuous Professional Development (CPD) requirements.
• Prepare quotations and financial plans.
• Complete new business applications.
• Follow up on underwriting requirements.
• Track applications through to policy issue.
• Maintain accurate CRM records.
• Monitor investment and insurance portfolios.
• Recommend changes when clients' circumstances or market conditions change.
• Conduct annual portfolio reviews.
• Work closely with:Underwriters
  Client service consultants
  Investment specialists
  Compliance officers
  Administrative support teams
  

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• Conduct thorough financial needs analysis for clients to understand their goals and objectives.
• Developing and implementing customised financial plans to meet clients' short and long term goals.
• Provide ongoing support and guidance to clients, reviewing their financial plans regularly and adjusting as needed.
• Building and maintaining strong relationships with clients through proactive communication and exceptional services.
• Staying informed about industry trends and regulations, continuously enhancing my knowledge and skills to better serve clients.
• Collaborating with team members to achieve collective goals and contribute to the overall success of the organisation.
• Assisting clients with investment plans for short-term and long-term goals to help the achieve their financial goals.
• Short term insurance in assisting clients secure their assets in the event of unforeseen events due to man-made or natural events.
• Estate planning helping clients in writing and drafting their wills and calculating the cost of death.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Built relationships with clients through active listening and Skill talents to provide excellent service.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.

• Explained advantages, features and disadvantages of various policies to enhance client understanding and facilitate informed purchasing decisions.
• Tailored insurance plans to support client needs and establish a sense of trust among community members.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Defused customer concerns through effective conflict resolution, improving customer satisfaction and loyalty.
• Resolved customer complaints swiftly and effectively, minimising dissatisfaction and fostering positive client relationships.
• Increased client retention by managing supplier deliveries around client needs.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Performed administrative tasks, including policy renewal and record retention.

• Developed training tools and business structures enabling department leaders and liaisons to enhance business continuity plans.
• Provided expertise to business continuity planners, guiding and supporting strategy development.
• Revamped plans to strengthen company's capability to maintain and recover critical business functions.
• Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
• Educated subordinate team members in use of business objectives and performance objectives.
• Monitored social media and online sources for industry trends.
• Managed quality assurance programme, including on-site evaluations, internal audits and customer surveys.
• Consistently arrived at work punctually, ensuring reliability and commitment to responsibilities.