Mzimkhulu Ndibaza
Service Consultant
Sandton
Summary
Dynamic professional with a proven track record at Capitec Bank, adept in client relationship building and negotiation tactics. Excelled in transforming customer feedback into strategic improvements, securing high-value accounts, and fostering strong client relationships. Achieved significant organizational growth and high satisfaction scores through sales expertise and customer relations.
Overview
9
9
years of professional experience
Work History
Service Consultant
Capitec Bank
06.2023 - Current
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Branch Champion- Duties which I have taken over and above my call of duty, which as the results has save the company money by logging and trouble-shooting branch technical support, as the result equipping me for future role.
Bank Better Champion
Capitec Bank
06.2022 - 06.2023
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Welcoming clients from entrance , friendly probing their need in order to issue ticket according to their need.
- Understanding their persona so that they can can be provided the product suitable for them.
Business Consultant
Cell C Service Provider
01.2016 - 10.2020
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Education
No Degree - System Development
Boston Business Collage
Johannesburg, South Africa 05.2001 -
Skills
Client Relationship Building
Customer Relations
Sales expertise
Negotiation Tactics
Timeline
Service Consultant
Capitec Bank
06.2023 - Current
Bank Better Champion
Capitec Bank
06.2022 - 06.2023
Business Consultant
Cell C Service Provider
01.2016 - 10.2020
No Degree - System Development
Boston Business Collage
05.2001 -
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