Mxolisi Percy Madlala
Rental Sales Agent
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a strong sales background and leadership skills. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
03.2023 - Current
- Resolve customer disputes to maintain positive relationships and increase customer base.
- Execute sales and marketing initiatives to increase revenue for company.
- Maintain a high level of professionalism, ensuring positive experiences for clients during interactions.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs.
Team Leader
CCI South Africa
12.2018 - 02.2023
- Managing, motivating and developing agents to deliver business objectives
- Taking direction and communication effectively to all channels, conducting team and floor briefings that drive motivation and business performance
- Driving a strong performing engaged team, low attrition and AS rates
- Ensuring a resilient approach and able to manage under pressure
- Understand the basic structure of KPI's and financial elements of achieving results and the consistency of such results.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Sales Agent
CCI South Africa
06.2017 - 11.2018
- Inbound contact with customers through phone and chat
- Be knowledgeable about the product
- Determine customer needs and offer product or service solutions and support
- Close sales and lead the customer through the purchasing process.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
Independent Sales Agent
Credico SA
06.2015 - 02.2017
- Present company products and convince customers to purchase
- Managing customer relationships
- Promoting financial services as an additional benefit to the product
- Finding new customers through face-to-face marketing and social media advertising.
Education
Diploma - Information Technology
Damelin Durban City Campus
Durban, South Africa 04.2001 -
National Senior Certificate -
Fairvale Secondary School
Durban, South Africa 04.2001 -
Skills
- Rental Market
- Strong negotiation
- Team player mentality
- Goal-oriented mindset
- Reliability and punctuality
- Problem-Solving
- Great student mentality
- Adaptability and Flexibility
References
- Amanda Mbali, Avis Budget Group, Supervisor, 0781578114
- Brendon Chetty, CCI South Africa, Operations Manager, 0742656680
Timeline
Rental Sales Agent
Avis Budget Group
03.2023 - Current
Team Leader
CCI South Africa
12.2018 - 02.2023
Sales Agent
CCI South Africa
06.2017 - 11.2018
Independent Sales Agent
Credico SA
06.2015 - 02.2017
Diploma - Information Technology
Damelin Durban City Campus
04.2001 -
National Senior Certificate -
Fairvale Secondary School
04.2001 -
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