Mutsa Kunaka
Cape Town
Summary
I am a recent Environmental Management graduate with a passion for creating sustainable futures and improving the lives of the communities around me. I am detail-oriented, proactive, and take pride in delivering on responsibilities entrusted to me. With a vision to see Africa thrive through environmental stewardship and sustainable development, I am eager to contribute meaningfully in a variety of fields, leveraging the skills and knowledge I have gained to make an impact.
Overview
5
5
years of professional experience
Work History
Reservations Agent
Tyme Global Technologies
05.2025 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Restaurant Hostess
Kove Collection
03.2025 - 06.2025
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Assistant Office Administrator
Kingdom Granite
10.2024 - 02.2025
- Serve as primary point of contact for walk-in clients and handle enquiries received via communication channels.
- Prepare and deliver quotes based on client specifications and requirements.
- Maintain communication with clients addressing their queries, providing updates, and ensuring positive customer experience throughout sales process.
Waitress
Cake Canteen
03.2024 - 06.2024
- Greeted and seated customers, ensuring a welcoming and friendly atmosphere.
- Took food and drink orders accurately, providing recommendations and answering questions about the menu.
- Delivered food and beverages promptly and ensured orders were correct.
- Used POS system to process orders and sales.
Environmental Intern
Department of Environmental Affairs & Development Planning
08.2023 - 01.2024
- Research and comprehensive data analysis.
- Provided administrative support and project assistance on various projects.
- Wrote reports providing feedback on projects that were completed.
- Project management and community engagement.
Retail Assistant
The Velvet Cake Co.
11.2022 - 01.2024
- Greeted customers, explained the options of cakes, and suggested suitable concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activators.
Credit Controller
ITC Business Administrators
03.2020 - 03.2021
- Devised collection recovery strategies to resolve customer issues.
- Reduced past balances and bad debts by coordinating collection efforts with customer service, sales, and billing department.
- Called customers to make payment arrangements and answered calls received through dialer.
- Responded to disputes calmly and applied logical approaches to devise solutions.
Education
Postgraduate Diploma - Environmental Management
University of Stellenbosch
Cape Town06.2025
Advanced Diploma - Environmental Management
Cape Peninsula University of Technology (CPUT)
Cape Town12.2024
Diploma - Environmental Management
Cape Peninsula University of Technology (CPUT)
Cape Town12.2023
Matric -
Bosmansdam High School
Cape Town12.2019
Skills
- Soft Skills
- Problem-solving
- Leadership
- Teamwork
- Time management
- Planning and organisation
- Written and verbal communication
- Hard Skills
- Computer skills
- Microsoft Office suite ie Word, Excel, Powerpoint
- Report writing
- Data entry and analysis
- GIS
References
Victor, Mahlangu, Manager at Kingdom Granite, +27 82 598 7202, Kingdom Granite
Timeline
Reservations Agent
Tyme Global Technologies
05.2025 - Current
Restaurant Hostess
Kove Collection
03.2025 - 06.2025
Assistant Office Administrator
Kingdom Granite
10.2024 - 02.2025
Waitress
Cake Canteen
03.2024 - 06.2024
Environmental Intern
Department of Environmental Affairs & Development Planning
08.2023 - 01.2024
Retail Assistant
The Velvet Cake Co.
11.2022 - 01.2024
Credit Controller
ITC Business Administrators
03.2020 - 03.2021
Postgraduate Diploma - Environmental Management
University of Stellenbosch
Advanced Diploma - Environmental Management
Cape Peninsula University of Technology (CPUT)
Diploma - Environmental Management
Cape Peninsula University of Technology (CPUT)
Matric -
Bosmansdam High School
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