Abongile Sapula
Reservations Agent
Parklands
Summary
Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
Overview
2025
2025
years of professional experience
2012
2012
years of post-secondary education
Work History
Reservations Agent
AFRICAMPS
4 2023 - Current
- Taking and inputting reservations
- Processing payments/ invoice and sending reservation confirmation to guests
- Dealing with guests over the telephone
- Maintaining guest detailed information
- Providing relevant information about the camp sites
- Handling guest’s inquiries
Receptionist
MALLS TILES
10.2022 - 03.2023
- Managing switchboard area/answering calls/transferring calls/taking messages
- Assisting walk in customers
- Attending to visitors
- Monitor and manage the Jarrison clock in system
- Load staff on Jarrison system
- Weekly timesheets submissions for Staff
- Monthly time sheets submissions
- Scanning POC/POD
- Incentive reports
- Filling/coping/scanning
- Report on daily and monthly clock ins/absenteeism
- Updating and submitting the refreshment register monthly
- Completing day off forms for sales representatives
- Relief Cashier
- Attending to other general administrative duties
EPWP Clerk
CITY OF CAPE TOWN
07.2022 - 03.2023
- Managing of Training Needs Identification Forms (WSP)
- Attending to EPWPs queries
- Capturing Time and attendances of staff (SAP)
- Keep accurate records of HR documents
- Compiling and processing terminations, Incapacities, IOD and other staff related documentation
- COIDA and other staff-related documentation
- Attending to incoming and outgoing telephonic queries
- Management of EPWP contracts and timesheets
- Requesting quotations from suppliers
- Generating SAP related orders (Reservations and Requisitions, Purchase orders and GRNs)
- Filling, Typing and photo copying documents
- Management and contracts management
- Performing general administrative tasks and render support to immediate supervisor
- Taking minutes of meetings
Internal Student level 2 (Clerk)
CITY OF CAPE TOWN
02.2019 - 06.2020
- Meeting and greeting patients
- Opening folders for patients
- Attending to incoming calls and outgoing calls
- Recording appointments for patients
- Capturing of patient information (Prehmis)
- Drawing out appointment folders
- Managing duplicate folders in clinics
- Working as a secretary to area manager
- Drawing out appointments and walk-in’s folders
- Filling folders
- Providing administrative clerical support to clinic managers
- Manage clinical stock
- Processing of documents and recording of information
- Capturing clinics performance (ideal clinic)
- Data and Stats capturing
- Archiving folders
- Stocktaking
- Recording of delegations
Call centre Agent
WNS-KULULA.COM CONTACT CENTRE
11.2017 - 05.2018
- Booking flights and issuing tickets to guests
- Attending to incoming calls and out-going calls
- Exchanging existing flight tickets
- Explain ticket rules to passengers
- Cancellation of tickets
- Processing request for refund
- Providing clear information about the tickets and offer additional services
- Attending to general queries telephonically and by emails
Internal student
RIVER-LODGE BACKPACKER
07.2016 - 12.2016
- Creating bookings
- Receiving and managing reservations made online and telephonically
- Assign rooms to guests
- Checking in and checking out guests
- Organizing transport services for guests at their request
- Inform guests of any specials offered by the hotel
- Socialize and sell tours to guests
Internship
THE B.I.G Backpacker
03.2016 - 06.2016
- Receptionist:
- Online bookings
- Walk in bookings
- Meet and greet guests
- Checking in and checking out guests
- Show guests around the backpacker
- Selling tours
- Socializing with guests and providing relevant information
- Prepare bills and take payments
Intern
THE B.I.G BACKPACKERS
03.2016 - 06.2016
- Receptionist:
- Online bookings
- Walk in bookings
- Meet and greet guests
- Checking in and checking out guests
- Show guests around the backpacker
- Selling tours
- Socializing with guests and providing relevant information
- Prepare bills and take payments
Internship
Sun Square Hotel Cape Town
09.2015 - 02.2016
- Receptionist:
- Greet and meet guests
- Confirm reservations
- Making bookings for walk in guests
- Explain hotel amenities
- Checking in and checking out guests
- Maintain guests record
- Switchboard operator:
- Taking incoming calls
- Attending to all queries and transfers call to relevant
- Waitress:
- Worked as a waitress in the hotel restaurant
- Create bookings in conference room for events and groups
- Prepare table for meals and serve guests
- Housekeeping:
- Monitor linen
- Create roster for housekeepers
- Stock orders
- Room checking
Education
Grade 12 (Matric) -
Dalindyebo Senior Secondary School
National Diploma ( ND) - undefined
Cape Peninsula University of Technology
Bachelor Degree (BTech) - undefined
Cape Peninsula University Of Technology
Skills
Ability to work well under pressure and reliable
Ability to work well with team
Ability to meet deadlines
Ability to socialize
Attention to detail
Customer Service
Excellent organizing skills
Excellent typing skills
Filing skills
Good in decision-making
Good interpersonal skills
Good communication skills
Verbal communication skills
Written communication skills
Computer Literacy
MS Office
SAP
Prehmis
Sabre System
Nights Bridge
Xero (invoicing)
Personal Information
- Gender: Female
- Nationality: African
- Driving License: C1
- Alternative contact number: 078 504 8471
References
- Africamps, Andrea Chapman, current position
- Malls Tiles, Miss Ongeziwe Msi, 021 510 5500 / 073 416 7962
- City of Cape Town, Community Services & Health, Mrs Tamren Erasmus Petro, 021 444 5416 / 081 733 6642
- City of Cape Town, Community Services & Health, Mr. Tsepiseng Mzinzi Simon / Russel Piquer
- WNS-Kulula.com, Miss Unathi Ndzekeni, 021 528 6096 / 067 240 8557
- River-Lodge Backpacker, Mr. Ricky Groome, 021 448 0526 / 071 581 4987
- The B.I.G Backpacker, Mss Milou, 021 434 0688
- Sun Square Hotel Cape Town, Diedre Strydom, 021 465 1311
Timeline
Receptionist
MALLS TILES
10.2022 - 03.2023
EPWP Clerk
CITY OF CAPE TOWN
07.2022 - 03.2023
Internal Student level 2 (Clerk)
CITY OF CAPE TOWN
02.2019 - 06.2020
Call centre Agent
WNS-KULULA.COM CONTACT CENTRE
11.2017 - 05.2018
Internal student
RIVER-LODGE BACKPACKER
07.2016 - 12.2016
Internship
THE B.I.G Backpacker
03.2016 - 06.2016
Intern
THE B.I.G BACKPACKERS
03.2016 - 06.2016
Internship
Sun Square Hotel Cape Town
09.2015 - 02.2016
National Diploma ( ND) - undefined
Cape Peninsula University of Technology
Bachelor Degree (BTech) - undefined
Cape Peninsula University Of Technology
Reservations Agent
AFRICAMPS
4 2023 - Current
Grade 12 (Matric) -
Dalindyebo Senior Secondary School
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