Musa Sebati
Johannesburg
Summary
I am a highly motivated and career-driven professional known for my hardworking nature, responsibility, and reliability. With a flexible approach and a positive attitude, I consistently strive to meet and exceed expectations within stipulated deadlines. Punctual and a true team player, I am committed to delivering top-notch results in every endeavor. Dynamic and dedicated professional with a proven track record of reliability, responsibility, and flexibility. Praised for a positive attitude, punctuality, and strong work ethic. Committed to exceeding expectations within deadlines and excelling as a team player. Eager to bring my skills and drive to your team for continued success.
Experienced with managing delinquent accounts and negotiating settlements to recover funds. Utilizes effective communication and investigative skills to resolve account issues. Track record of maintaining compliance with regulations and fostering positive client interactions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Data Capture\Debt Collectors\Tracer
Mmboyi Millenium Collectors
Johannesburg
12.2022 - 11.2024
- Expertly managed data capture, tracing, and administrative functions in debt collection for AVAF STD
- Efficiently captured and managed data for client records
- Increased data accuracy by implementing effective tracking systems
- Streamlined administrative processes to enhance team productivity
- Consistently met and exceeded targets for data handling and reporting
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Operator\Data Capture\Processor
Standard Bank
Johannesburg
04.2012 - 05.2023
- Prepared and operated Cobra machine for efficient money processing
- Identified and segregated fit and unfit notes for recycling
- Managed money preparation for custodians
- Ensured accurate machine balancing and CP machine building
- Processed orders from SBV for WW/CLICKS/SHOPRITE and balanced sheets
- Handled debits in customer books and resolved customer queries
- Coordinated SBV orders for SASSA
- Prepared and balanced money for machine operations ensuring accuracy
- Identified and sorted fit/unfit notes, streamlining recycling processes
- Balanced accounts and handled processor orders for major clients (WW/CLICKS/SHOPRITE)
- Resolved customer queries efficiently, enhancing satisfaction and loyalty
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Contributed to energy conservation efforts by optimizing machine operation schedules.
- Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
Data Capture/Natis Consultant\Client Service
Absa Bank(AVAF&BRANCH)
Johannesburg
01.2011 - 01.2012
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity. Datai>data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decision
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
Education
Grade 12 -
PHEFENI SENIOR SECONDARY
Johannesburg 01.2001 - 01.2002
Higher Certificate in Banking Services (NQF LVL5 - banking Service
MILPARK BUSINESS SCHOOL
Johannesburg 01.2010 - 01.2011
Certificate - Inbound/Outbound
CORNER STONE SCHOOL
Johannesburg 01.2009 - 06.2009
Skills
Personal Information
- Date of Birth: 11/15/84
- Nationality: South African
- Marital Status: Single
Links - References
- George/Siya/Linkie Maloka, Standard Bank
- Ms L.J Tshabalala, ABSA BANK
- Christine Merwe, AVAF
Timeline
Data Capture\Debt Collectors\Tracer
Mmboyi Millenium Collectors
12.2022 - 11.2024
Operator\Data Capture\Processor
Standard Bank
04.2012 - 05.2023
Data Capture/Natis Consultant\Client Service
Absa Bank(AVAF&BRANCH)
01.2011 - 01.2012
Higher Certificate in Banking Services (NQF LVL5 - banking Service
MILPARK BUSINESS SCHOOL
01.2010 - 01.2011
Certificate - Inbound/Outbound
CORNER STONE SCHOOL
01.2009 - 06.2009
Grade 12 -
PHEFENI SENIOR SECONDARY
01.2001 - 01.2002
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