Keobakile Gordon Gaoagwe
Criminal Justice
Tshwane
Summary
Passionate, energetic, and committed individual with a strong drive for continuous learning and personal growth. Highly articulate and skilled in working with diverse cultures and situations, demonstrating a keen awareness and appreciation for cultural differences. Thrives as a team player, adept at building strong relationships with individuals from all walks of life, showcasing resilience and longevity.
Overview
2019
2019
years of professional experience
4
4
Languages
Work History
Data Capture Manager
Vocorp
1 2020 - 1 2022
- Data capture supervisor
- Manage a team of data captures
- Allocate files for daily capturing with set targets
- Resolve clients data capturing queries
- Setup training session for data captures whenever a new document type is introduced for captured
- Liaise with IT to resolve any capturing system issues or systems enhancement
- Managed approximately 50 incoming emails per day from clients
- Mentored junior team members, contributing to their professional growth and development as Capture Managers.
- Handled objections by clarifying, emphasizing agreements and working through differences to positive conclusions.
- Used exceptional negotiation skills to attract and retain key teammates.
- Evaluated potential risks and developed contingency plans to mitigate negative impacts on capture efforts.
- Delivered timely status updates on ongoing captures to executive leadership, maintaining transparency throughout the process.
- Established robust performance tracking systems that enabled data-driven decision making for future captures.
- Facilitated productive communication among team members, fostering a collaborative work environment conducive to success.
Data Capture Manager
E4
01.2011 - 01.2019
- Managed approximately 50 email queries per day from clients
- Responding in a professional manner at all times with clients and users of e4 Systems
- Liaising with Court agents in verifying all judgments from the civil section of all the court in the country
- Establish a course of action for self or others to accomplish a specific goal
- Mentored junior team members, contributing to their professional growth and development as Capture Managers.
- Handled objections by clarifying, emphasizing agreements and working through differences to positive conclusions.
Media Quality Controller
Monitoring South Africa
01.2010 - 01.2011
- Evaluating all daily print media publications and pinned the news according to clients specification.
General Office Administrator
Tsakani Group
01.2007 - 01.2010
- General filing
- Arranging meetings with clients and invoicing using the Pastel accounting computer program
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Contributed to a positive workplace environment by fostering open communication channels among colleagues across departments.
Education
Grade 12 -
Bopaganang High School
Vryburg, South Africa 01.2002 - 2011.01
Criminal Justice Diploma - Law
Intec College
Correspondence 01.2002 - 2011.01
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Team motivation
Team Leadership
Self Motivation
Product Knowledge
Effective Communication
Document Management
Active Listening
Goal Setting and Achievement
Organizational Skills
Staff Training and Development
Attention to Detail
Client Relations
Adaptability
Medicalcondition
Titanium plate on the right hip as a result of a hit and run accident which left me walking with a limp
Personal Information
- Date of Birth: 10/22/83
- Gender: Male
Driverslicense - Type
Code 10 with PrDP
References
Available upon request
Timeline
Data Capture Manager
E4
01.2011 - 01.2019
Media Quality Controller
Monitoring South Africa
01.2010 - 01.2011
General Office Administrator
Tsakani Group
01.2007 - 01.2010
Grade 12 -
Bopaganang High School
01.2002 - 2011.01
Criminal Justice Diploma - Law
Intec College
01.2002 - 2011.01
Data Capture Manager
Vocorp
1 2020 - 1 2022
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