Munyaradzi Mukungurutse

• Printer Management
  
  Installation, configuration, and troubleshooting of Konica Minolta printers.
  Provision of user training on printer operation and troubleshooting.
  Maintenance of printer consumables (toner, paper, etc.).
  Coordination of printer repairs and maintenance with service providers.
  Implementation of printer security protocols and best practices. (configuration of User box )
  
  Network Infrastructure
  Deployment and configuration of network equipment including switches (Ubiquiti), access points, and VoIP phones.
  Installation and configuration of IP cameras, including video surveillance system management.
  Troubleshooting network connectivity issues.
  Cable management and organization.
  Documentation of network infrastructure.
  Inventory management of IT assets.
• Maintained office PCs, networks and mobile devices.
• System Administration and Project assistance
  Contributing to IT projects as assigned.
  Conducting research on IT trends and technologies.
  Assisting with IT-related documentation and reporting as well as time manangement on each project.
• Improved network efficiency by optimizing configurations and implementing necessary updates.

Intern-September 2023 –March 2024

• Supported IT department in handling technology rollout and maintenance.
• Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
• Supported senior developers in implementing new technologies and refining existing systems.
• Enhanced system security with implementation of updated firewalls and encryption methods.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Documented faults and bugs for referral to development staff for use in updates.