Munashe Nyamakanga
Instrumentalists/musician
Capetown ,Western cape
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and sales at Abigail Handireya through exceptional multitasking and customer service skills. Demonstrated ability to maintain composure, collaborate effectively with team members, and adapt quickly, ensuring top-notch dining experiences and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Rite Chicken
07.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Certificate In Arts And Heritage - Music Teacher Education
Harare High School
Harare01.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Food Running
- Memory retention
- Table Setting
- Accurate money handling
- Complaint resolution
- Dining area maintenance
- Relationship Management
- Guest Relations Management
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Cleaning and sanitizing
- Cool Under Pressure
- Attention to Detail
Certification
Musical experience
Old Age care giver
Sound Engineering
Online marketing
Mechanical engineering
Languages
English
Intermediate (B1)
Shona
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
Rite Chicken
07.2023 - Current
Certificate In Arts And Heritage - Music Teacher Education
Harare High School
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