Mpumelelo Malibongwe Audecious Dladla
Area Manager
Durban
Summary
Proven leader with a track record of fostering strong client relationships and operational efficiency at Hollywoodbets. Excelled in team development and business planning, enhancing team productivity by over 20%. Skilled in operations management and relationship building, consistently exceeding targets through strategic planning and effective communication.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Overview
7
7
years of professional experience
Work History
Area Manager
Hollywoodbets
09.2022 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Senior Team Leader
Hollywoodbets
02.2022 - 08.2022
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
Team Leader
Hollywoodbets
10.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Betting Clerk
Hollywoodbets
09.2017 - 09.2019
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Played an active role in maintaining a clean and professional work area, contributing to a pleasant environment for both patrons and staff members alike.
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Assisted customers in understanding betting options, resulting in confident wagering decisions.
Education
No Degree - Generic Management
Starfactory
Durban 04.2001 -
High School Diploma -
Ntathakusa Sec School
Winterton, South Africa 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Timeline
Area Manager
Hollywoodbets
09.2022 - Current
Senior Team Leader
Hollywoodbets
02.2022 - 08.2022
Team Leader
Hollywoodbets
10.2019 - 01.2022
Betting Clerk
Hollywoodbets
09.2017 - 09.2019
No Degree - Generic Management
Starfactory
04.2001 -
High School Diploma -
Ntathakusa Sec School
04.2001 -
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