MPHO ALICE MOHLALA
Nellmapius Ext 4
Summary
Clerk Cash Solutions with proven track record of successfully producing quality work through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
18
18
years of professional experience
Work History
CLERK CASH SOLUTIONS
ABSA CASH OPERATIONS PRETORIA
07.2016 - Current
- Responsible for ensuring that all administration functions within Cash Operations are effectively managed and controlled.
- These include but not limited to Deposit processing and release batch via BTP integration, management of Customer cash orders, resolution of Customer complaints and queries, ATM and Cash centre Reconciliation as well as daily settlements between Absa and Suppliers.
TELLER
SBV SERVICES EMALAHLENI
11.2015 - 07.2016
- Efficiently count, verify, sort, and package high volumes of cash and coins.
- Adhere to strict security protocols, including anti money laundering policies, to minimise risk and fraud.
- Maintain accurate, daily records of all cash transactions.
- Ensure accurate processing of deposits and withdrawals, specifically for bank retail clients.
TELLER
ABSA CASH CENTRE EMALAHLENI
09.2015 - 11.2015
- Efficiently count, verify, sort, and package high volumes of cash and coins.
- Adhere to strict security protocols, including anti money laundering policies, to minimise risk and fraud.
- Maintain accurate, daily records of all cash transactions.
- Ensure accurate processing of deposits and withdrawals, specifically for bank retail clients.
SALARIED FINANCIAL ADVISOR
OLD MUTUAL ARCADIA
06.2015 - 08.2015
- Provide financial advice on various financial products according to the customers needs, deliver excellent customer service, resolve complex queries and support customer retention.
CUSTOMER SERVICES CLERK
ABSA BANK EMALAHLENI
03.2011 - 05.2014
- Responding efficiently, accurately and courteously to all customer service enquiries, requests and complaints.
- Issuing/replacing debit cards, receiving and submitting FICA documents and credit cards collections.
- Adhering to company standards and procedures to ensure quality service delivery and customer satisfaction also monitoring risk associated with customers.
CUSTOMER SERVICES CLERK
ABSA BANK MAMELODI EAST
10.2009 - 02.2011
- Responding efficiently, accurately and courteously to all customer service enquiries, requests and complaints.
- Issuing/replacing debit cards, receiving and submitting FICA documents and credit cards collections.
- Adhering to company standards and procedures to ensure quality service delivery and customer satisfaction also monitoring risk associated with customers.
EXTERNAL SALES CONSULTANT
ABSA STUDENT BUREAU HATFIELD
02.2009 - 04.2009
- Opening of student cheque and credit accounts, cross selling, after sales consultation, resolving complex queries and support client retention.
CUSTOMER SERVICES CLERK
ABSA BROOKLYN COURT
02.2008 - 01.2009
- Responding efficiently, accurately and courteously to all customer service enquiries, requests and complaints.
- Issuing/replacing debit cards, receiving and submitting FICA documents and credit cards collections.
- Adhering to company standards and procedures to ensure quality service delivery and customer satisfaction also monitoring risk associated with customers.
Education
Bcompt - Financial Accounting
University of South Africa
07-2026
Certificate in Management Agility & Agile Banking (NQF Level 5) - Banking
Cornerstone Performance Solutions
01-2024
Certificate in Management Development (NQF Level 5) - Banking
Milpark Business School
01-2010
National Certificate in Banking Services Advice (NQF Level 5) - Banking
Milpark Business School
01-2008
Grade 12 -
Phateng Comprehensive School
01-2004
Skills
- Cash management
- Cash handling
- Cash reconciliation
- Payment Processing
- Basic accounting knowledge
- Administrative skills
References
- Nomathemba Khumalo, Sales and Service Manager, Absa Bank, 013 244 9534, 082 690 1229, Nomathemba.Khumalo@absa.africa
- Jenni Botha, Client Liaison Officer, Absa Cash Operations, 013 655 5880, 072 604 7241, Jenni.Botha@absa.africa
- Lerato Mosana, Head of Department, Absa Cash Operations, 012 813 4400, 077 607 6695, Lerato.Mosana@absa.africa
Timeline
CLERK CASH SOLUTIONS
ABSA CASH OPERATIONS PRETORIA
07.2016 - Current
TELLER
SBV SERVICES EMALAHLENI
11.2015 - 07.2016
TELLER
ABSA CASH CENTRE EMALAHLENI
09.2015 - 11.2015
SALARIED FINANCIAL ADVISOR
OLD MUTUAL ARCADIA
06.2015 - 08.2015
CUSTOMER SERVICES CLERK
ABSA BANK EMALAHLENI
03.2011 - 05.2014
CUSTOMER SERVICES CLERK
ABSA BANK MAMELODI EAST
10.2009 - 02.2011
EXTERNAL SALES CONSULTANT
ABSA STUDENT BUREAU HATFIELD
02.2009 - 04.2009
CUSTOMER SERVICES CLERK
ABSA BROOKLYN COURT
02.2008 - 01.2009
Bcompt - Financial Accounting
University of South Africa
Certificate in Management Agility & Agile Banking (NQF Level 5) - Banking
Cornerstone Performance Solutions
Certificate in Management Development (NQF Level 5) - Banking
Milpark Business School
National Certificate in Banking Services Advice (NQF Level 5) - Banking
Milpark Business School
Grade 12 -
Phateng Comprehensive School