Mpho Rabalao

• Contribute to the business-wide quality strategy and quality objectives
• Ensure systems workflow precludes lengthy unanswered complaints
• Manage the process of the complaint handling system.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times

• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.

• Sell the services and solutions that the company/manufacturer offers
• Maintain and grow a strong client base
• Find new business opportunities and maintain a healthy pipeline for future deals.

-providing support from start to finish to resolve customer inquiries or concerns.