Mpho Mphikwa
Invoice Clerk
Johannesburg
Summary
Dynamic and detail-oriented professional with extensive experience at World of Westcor in payment tracking and financial record keeping. Proven ability to enhance operational efficiency and customer satisfaction through effective invoice processing and exceptional communication skills. Recognized for suggesting process improvements that streamlined workflows and improved accuracy.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Invoice Clerk
World of Westcor
01.2021 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed invoicing and payment processing operations.
- Processed invoices and payments in line with company policies and procedures.
- Liaised with accounting team for seamless workflow.
- Suggested process improvements to invoice procedures to streamline workflow.
Office Assistant
World of Westcor
07.2013 - 12.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Call Center Sales Representative
Retail Telemarketing Services
01.2011 - 12.2012
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Call Center Representative
Ignition Group
01.2009 - 12.2010
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Cashier
Jumbo Supermarket
03.2007 - 01.2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Emshukantambo Secondary School
Gauteng 04.2001 -
Skills
Payment tracking
Financial record keeping
Invoice processing
Accounts payable
Teamwork
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Invoice Clerk
World of Westcor
01.2021 - Current
Office Assistant
World of Westcor
07.2013 - 12.2020
Call Center Sales Representative
Retail Telemarketing Services
01.2011 - 12.2012
Call Center Representative
Ignition Group
01.2009 - 12.2010
Cashier
Jumbo Supermarket
03.2007 - 01.2009
High School Diploma -
Emshukantambo Secondary School
04.2001 -