Mpho Mfengu
Non Motor Desktop Assessor
Soweto,GP
Summary
I have over 5 years' experience in claims assessing. I'm attentive to detail with a practical approach to problem solving, I have acquired great technical knowledge in the industry and I am a persuasive negotiator of note with the help of my good communication skills.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
Work History
Non Motor Desktop Assessor
Santam
12.2018 - Current
- Assess and identify what is required from client
- Appoint roofing specialists, contractors
- Determine the loss and calculate repairs accordingly
- Identify what is required and outstanding from client
- Appoint relevant specialist expertise is required e.g constructors.
- building estimate on Symbility
- Provide recommendations to underwriting
- Interact with the weather bureau etc
- To assess merit
- Compare info collected to the policy requirements and claim details presented
- Determines equivalent replacement and determine risk
- Decide and negotiate on replacement/cash/claims card
- Authorize repairs/cash settlement
- Manage relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters).
Claims Service Consultant Once and done
Santam
09.2014 - 11.2018
- Handling all contents claims < R 150000
- Request quotes and appoint relevant suppliers
- Manage and uphold good relations will all stake holders
- Ensure timeous and accurate handling of queries
- Discuss settlement/rejections with client and brokers
- Drafting of formal rejection letters
SOS call center agent
Santam
02.2013 - 08.2014
- Register non-motor and motor claims.
- Appointing service providers for assessment contents and vehicle.
Education
Bachelor of Arts - Human Resources Management
04.2001 - 04.2011
High School Diploma -
04.2001 - 04.2007
- Highest Grade Passed: Grade 12
- Subjects: English, Afrikaans, Mathematics, Geography, Economic, Biology
Skills
Negotiating skills
Personal Information
- Ethnicity: African
- Gender: Female
- Nationality: South African
Institute attended
(ARTG), NQF LEVEL 4 FETC: SHORT TERM INSURANCE (66610), 150, 2012
References
- Chevonne Singh, Team Manager, 011 489 2915
- Maureen Monze, Team Manager, 011 358 9414
- Wendy Fourie, Team Manager, 011 358 9436
Watching reality shows
I like watching the lives of the rich and famous, how they attain and maintain the wealth.
Timeline
Non Motor Desktop Assessor - Santam
12.2018 - Current
Claims Service Consultant Once and done - Santam
09.2014 - 11.2018
SOS call center agent - Santam
02.2013 - 08.2014
University of Johannesburg - Bachelor of Arts, Human Resources Management
04.2001 - 04.2011
Oakdale Senior Secondary School - High School Diploma,
04.2001 - 04.2007
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