Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Drivinglicensecategory
Timeline
Generic

Noloyiso Bisho

Johannesburg

Summary

I am non-motor claims desktop insurance assessor with 10 years’ experience and knowledge of short-term insurance, specializing in commercial and personal lines buildings and contents claims. Daily tasks include receiving new claims, contacting relevant parties (e.g. brokers or clients) to request outstanding documentation, appointing contractors (if applicable) to determine quantum and merits of the claim, refer to the policy contract to check over, then contacting relevant parties to discuss findings and final outcomes of the claim. Obtained team management experience through assisting team on behalf of manager in ensuring that employees understood their tasks and achieve set objectives, resolving queries and complaints which arose during her absence. Selected to train colleagues on a new system its duties, procedures, communicating & demonstrate, provide feedback to management. Did continuous follow up to make sure that things are working accordingly. Furthermore, obtained management skills through volunteering in family business, job entailed pricing and listing outside rooms, managing reservations, home maintenance, and housekeeping. I will be happy to share more during our meeting and interviewing process. Thank you for your consideration, I look forward hearing from you.

Overview

13
13
years of professional experience

Work History

Non-Motor Insurance Desktop Assessor

Santam Insurance
01.2017 - Current
  • Attend to claims assigned to me (commercial, agriculture and personal lines), buildings and contents claims
  • Conduct preliminary assessment of the claim, by checking claim description and reports received
  • Investigate for validity through liaising or collaborating with insurance agent/insured person.
  • Refer to policy contract to check if there is cover
  • Reject or approve the claim.
  • Negotiating settlements/payments with clients as per policy (repair, replace or cash settlement).
  • Settle the claim payment as per discussion with the broker/client
  • In case of rejection, discuss rejection of claim with clients as per their policy contract draft the letter and sent it to the client.
  • Resolve disputes or complaints following a claim rejection or settlement.
  • Close the file/the claim

Property manager

Sidima Rental Properties
01.2016 - 01.2020


  • Structuring tenant contractual agreement.
  • Arranging/organizing contractors for maintenance
  • Investigating disputes.
  • Resolving property complaints and rental violations e.g (noncompliance with rental agreements).

Transactional Buyer

Santam Insurance
02.2017 - 06.2017
  • Loading tow invoice orders for motor body repairers for approval.
  • Loading cash payments (e.g cash payments of vehicle claims) to financial institutions.
  • Summarizing/closing long outstanding claims orders.

Requirements Management Agent

Santam Insurance
02.2012 - 01.2017
  • Register a claim referring to policy contract to check for cover
  • Request outstanding documents from brokers or insured via emails
  • Refer a claim for assessment

Education

Bachelor of Commerce - Industrial and Organization Psychology

Unisa
01.2020

Regulatory Exam 5 (RE5) -

Moonstone Business School of Excellence
01.2014

No Degree - Short Term Insurance Certificate (FAIS Certificate

African Resources Training Group
Johannesburg, South Africa
01.2013

Matric Certificate - Science, Mathematics, Biology, Geography, English, Isizulu

Reasoma Secondary School
01.2006

Skills

  • Management
  • Communication
  • Decision maker
  • Solutions driven
  • Negotiation
  • Knowledge of insurance policy and interpretation
  • Information seeking
  • Organization Commitment
  • Multitask

Personal Information

  • Title: Desktop claims insurance assessor
  • Marital Status: Married

References

  • Maureen Monze, Assessing, 0828051365
  • Gairo Ismael, Registration, 0766600351
  • Ntokozo Mavimbela, Finance, 0730939026

Drivinglicensecategory

B

Timeline

Transactional Buyer

Santam Insurance
02.2017 - 06.2017

Non-Motor Insurance Desktop Assessor

Santam Insurance
01.2017 - Current

Property manager

Sidima Rental Properties
01.2016 - 01.2020

Requirements Management Agent

Santam Insurance
02.2012 - 01.2017

Regulatory Exam 5 (RE5) -

Moonstone Business School of Excellence

Bachelor of Commerce - Industrial and Organization Psychology

Unisa

No Degree - Short Term Insurance Certificate (FAIS Certificate

African Resources Training Group

Matric Certificate - Science, Mathematics, Biology, Geography, English, Isizulu

Reasoma Secondary School
Noloyiso Bisho