Mpho Masemola

M6T Seal Cargo Services

08.2017 - Current

Monitored office workflow and administrative processes to keep operations running smoothly.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Spearheaded innovative approaches to resource allocation and strategic planning.
Formed strategic partnerships and connected with potential clients to drive business development.
Drafted and distributed reports to assist board members with critical business decisions.
Assisted with sales and marketing strategies to foster achievement of revenue goals.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Evaluated company documentation to verify alignment with regulatory requirements.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Summary