Mpho Lijane
Universal Banker
Roodepoort
Summary
With more than 10 Years working experience in the client services space of the Banking industry, I am confident my professional expertise are closely aligned to the skills required for this position. I am an experienced banking professional with superior attention to detail and highly ethical nature.
Skilled at helping customers to meet their needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Universal Banker
STANDARD BANK SA
1 2015 - 04.2024
- Duties: Service Home Loans/VAF/Transactional/Card clients telephonically ( Minimum of 60 Calls per day )
- Resolve client's queries within SLA time
- Create leads to be converted to sales, thereby helping the bank's business
- Authenticate client's to ensure security of client's information and prevent fraud
- Assist clients with their unresolved queries and manage complaints to ensure customer retention
- Convince clients to consent to further marketing of new products
- Meet monthly leads target to help boost sales
- Manage my work in such a way that I meet or exceed SLA requirements and resolve queries to client's satisfaction.
Consultant
Lulaway
Gauteng
01.2014 - 12.2014
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
BCom in Financial Management - Financial Management
University of South Africa
Florida 01.2022 - 04.2024
Certificate in Banking (NQF 5) -
Cornerstone Performance Solutions
Gauteng 01.2020 - 04.2021
No Degree - Regulatory Exam ( RE5 )
Moonstone
Sandton, South Africa 05.2021 - 05.2021
Matric Certificate -
Kensington Secondary School
Gauteng 01.2009 - 04.2013
Skills
Resolute
Attention to detail
Listening
Target oriented
Leadership
Client Service
Query Resolution
Sales
Product Knowledge
Emotional Intelligence
Certification
RE 5 Certificate, Moonstone, 2021
Availability
Immediate
Values
- Excellence
- Adding value
- Empathy
- Proactiveness
- Honesty and Integrity
- Development and growth
- Innovative
- Adaptability
References
STANDARD BANK SA, Manager, Annelie De Beer, annelie.debeer@standardbank.co.za, 011 858 6345
Timeline
BCom in Financial Management - Financial Management
University of South Africa
01.2022 - 04.2024
No Degree - Regulatory Exam ( RE5 )
Moonstone
05.2021 - 05.2021
Certificate in Banking (NQF 5) -
Cornerstone Performance Solutions
01.2020 - 04.2021
Consultant
Lulaway
01.2014 - 12.2014
Matric Certificate -
Kensington Secondary School
01.2009 - 04.2013
Universal Banker
STANDARD BANK SA
1 2015 - 04.2024