Rozanne Barenise Williams
Operations Consultant
Alberton
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
16
16
years of professional experience
Work History
Operations Consultant
Telesure Investment Holdings
12.2016 - Current
- Senior Operations Consultant- Administration | Disputes | Retention | Refunds
- Manage partner complaints and new business complaints.
- Respect for views and contributions of colleagues, consult and share information, find better ways, and resolve problems.
- Keeping operational process up to date and relevant personal development.
- Policy Retentions (inbound/outbound calls) maintain a save/cancellation effectiveness target.
- Maintaining services, quality, and desired output within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
- Resolving complaints from Internal Disputes.
- Administration (Back Office) Client services (Amendment/refunds/Broker relation) including the routine following on critical client issues.
- Investigation and processing of refunds.
- Attend to Administration and written communication.
- Ad-hoc duties and special projects.
- Ad-hoc assistance in other departments as and when required.
- Handling Social Media Complaints and providing solutions to critical client issues.
- Identifying and recommending areas to improve the process.
- Auditing policies.
- Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
- Share and transfer product, process, and system knowledge to colleagues.
- Providing support to the System Administrator by handling daily urgent tasks. Fault logs and escalations.
Administration Clerk
Pepkor Logistics
07.2016 - 12.2016
- Receiving of pods in the morning with hand over sheet with SP.
- Capture POD’s on DTS that’s not uploaded from PEP and ACK system or could not scan.
- Manually capture POD’s for Dunns, Shoe City and John Craig.
- Manage and communicate the daily outstanding POD’s the transport provider.
- Reconcile scanning slip to store delivery note and follow up if differs.
- Liaise with store personnel with regards to miss scans, parcels not uploaded to DTS, etc.
- Reconcile outstanding POD report daily.
- Complete stores not scanning report.
- Filing of POD’s and Trip sheets in numerical order.
- Complete report for all manual captured pod’s for COD briefing time for deliveries (stores delivery times) Hand back all pod’s to SP for scanning and filing.
- Report any deviation on pod with SP. Request audit count on all pod’s that have a problem on missing boxes.
- Sending daily SMS’s to store regarding deliveries for next day deliveries.
- Sending mails to RM regarding deliveries the stores will received on their next delivery.
- Monitor all daily problems with regards to issues on deliveries.
- Assist Admin Supervisor in any way possible.
- General Filing.
Au pair
OVC Au Pair Agency
12.2013 - 12.2015
- Attended the Au Pair program for two years hosted in the USA.
Filing Clerk (Temp Position)
Home & Catering Supplies
02.2013 - 04.2013
- Filing
Reservations Consultant (Temp Position)
Intercape Mainliner
06.2012 - 07.2012
- Booking Reservations.
- Providing quotes Client.
Receptionist
M&D Specialized Fasteners
06.2009 - 06.2010
- Managing Switchboard.
- Receiving & Invoicing of stock.
- Expediting and data capturing.
- Filing and any other general administrative duties.
Education
RE5 Regulatory Examination -
Moonstone
01.2019
FAIS 150 Credits - undefined
Octomate Education
01.2019
Class of Business - Personal lines
Telesure Investment Holdings
01.2018
Galileo Reservations Course - Certificate
Galileo Travel Port
01.2011
Airfares & Ticketing - Gold Certificate
Motheo FET College
01.2008
Travel & Tourism N6 - Subjects completed: Travel Office Procedures & Hotel Reception
Motheo FET College
01.2008
Travel & Tourism N5 - Subjects completed: Travel Office Procedures, Travel Communications & Travel Sevices
Motheo FET College
01.2008
Travel & Tourism - N4 Certificate
Motheo FET College
01.2007
Matric Certificate - Grade 12
Dinamika Secondary School
01.2006
Skills
Effective listening
References
- Grace, Hassim, Manager, graceh@tihsa.co.za, 011 489 4000, 082 783 2433, Telesure Investment Holdings
- Karin, Dippenaar, Business Manager, karind@tihsa.co.za, 011 489 4000, 072 434 3998, Telesure Investment Holdings
- Cleopatra, Ingle, Accounts Manager, 011 977 0300, 079 050 0241, Pepkor Logistics
- Brad, Bessey, Host Dad, +1 213 712 0789, Au Pair Program
- Allison, Buck, Host Mom, +1 757 817 3562, Au Pair Program
- Johan, Nel, Manager, 011 908 3458, Home & Catering Supplies
- Herman, Louw, Manager, 051 447 1435, Intercape Mainliner
- Mark, Furnell, Manager, 011 868 1172, M&D Specialized Fasteners
- Gerna, Steenekamp, Manager, 051 447 2362, NWJ Jewelers
- Mr H, Koloba, H.O.D, 051 447 3048/9, Motheo FET College
Timeline
Operations Consultant
Telesure Investment Holdings
12.2016 - Current
Administration Clerk
Pepkor Logistics
07.2016 - 12.2016
Au pair
OVC Au Pair Agency
12.2013 - 12.2015
Filing Clerk (Temp Position)
Home & Catering Supplies
02.2013 - 04.2013
Reservations Consultant (Temp Position)
Intercape Mainliner
06.2012 - 07.2012
Receptionist
M&D Specialized Fasteners
06.2009 - 06.2010
FAIS 150 Credits - undefined
Octomate Education
Class of Business - Personal lines
Telesure Investment Holdings
Galileo Reservations Course - Certificate
Galileo Travel Port
Airfares & Ticketing - Gold Certificate
Motheo FET College
Travel & Tourism N6 - Subjects completed: Travel Office Procedures & Hotel Reception
Motheo FET College
Travel & Tourism N5 - Subjects completed: Travel Office Procedures, Travel Communications & Travel Sevices
Motheo FET College
Travel & Tourism - N4 Certificate
Motheo FET College
Matric Certificate - Grade 12
Dinamika Secondary School
RE5 Regulatory Examination -
Moonstone
Similar Profiles
MORNÉ VAN EMMENESMORNÉ VAN EMMENES
Head of Marketing - Virseker at Telesure Investment HoldingsHead of Marketing - Virseker at Telesure Investment Holdings
Gerard JamesGerard James
Change Analyst at Telesure Investment HoldingsChange Analyst at Telesure Investment Holdings
Steven LekulaSteven Lekula
Consultant - Operation Insights at Telesure Investment HoldingsConsultant - Operation Insights at Telesure Investment Holdings
Ntsibiseng (Gladys) LephotoNtsibiseng (Gladys) Lephoto
Customer Sales Representative at Scorpion Legal ProtectionCustomer Sales Representative at Scorpion Legal Protection
Jonathan BurnettJonathan Burnett
Office Manager at Loa Carroll-Hubbard Allstate AgencyOffice Manager at Loa Carroll-Hubbard Allstate Agency