Summary
Overview
Work History
Education
Skills
Drivers License
References
Timeline
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Mpheuwana Lucricia Chepape

Pretoria

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Professional service professional with focus on efficiency and reliability. Skilled in customer service, inventory management, and transaction processing. Known for strong team collaboration and flexibility in adapting to changing needs. Dependable in achieving results and ensuring smooth operations.

Overview

10
10
years of professional experience

Work History

Self Service Banking Consultant, Treasury Custodian, Customer Service Clerk

ABSA BANK
11.2016 - Current

Balance cash at the required intervals

  • Report and action differences in ATM cash promptly
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss
  • Control ATM cash according to laid-down instructions
  • To balance all the branch cash and to manage cash-flow
  • Clearing money and ordering money to SBV
  • Knowledge and access to use the Excel spreadsheet
  • The mandate and authority to manage branch cash
  • To provide the information enquiries about products or service by interacting with the customer
  • To understand about the customer problems and resolve complain
  • To update the regular charge to a customer's profile or account information
  • Opening bank account
  • Doing FICA and CASA
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.

Lecture - N4-N6 Public Management

GAUTENG CITY COLLEGE
09.2021 - 01.2022

Polokwane Campus

  • Lecture planning, preparing and research
  • Encouraging personal development via tutorial work
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Admin Clerk, Finance, Record Management, Human Resources Management

BOTLOKWA HOSPITAL
08.2015 - 10.2016

Company Overview: (IN-SERVICE TRAINING)

  • Opening and registering patient files
  • Billing, admit and discharge patient
  • Collecting files from various wards
  • Collection of revenue and capturing all financial transactions
  • Filling of documents and assist with budget preparation
  • Review and implement financial records
  • Participate in financial audit
  • Opening files for leave, Personal, Development, Remuneration, Injury on duty, Disciplinary and Performance files
  • Retrieve the files and keep file index up to date
  • Receive letter and application for position
  • Responsible for handling of secret postal article
  • Maintain and manage the filling system accordingly
  • Receive all leave forms and audit for all signature
  • Record and monitor the movement of all the files from the registry
  • Assist to receive all incoming documents that must be filed on official files folder
  • Auditing files to ensure that documentation is in order and if not re-arrange documentation accordingly
  • (IN-SERVICE TRAINING)

Education

Programme in Grade R Teaching - Education

University of South Africa
Pretoria
05.2021

National Diploma - Public management

Capricorn TVET College
Polokwane
02.2017

Skills

  • Strong interpersonal relation skills
  • Teamwork
  • Analytical skills
  • Cash management
  • ATM reconciliation
  • Customer engagement
  • Cash flow forecasting
  • Digital banking
  • Creative thinking
  • Verbal and written communication
  • Product knowledge
  • Problem resolution
  • Attention to detail

Drivers License

Code10

References

  • Ms Karabo Lekgothoane zPremium banker at Absa Bank *012 471 5603 / 072 850 2705 * karabo.lekgothoane@absa.africa
  • Mr Seja Monyemangene -Superviser at Botlokwa hospital* 015 527 8077 /072 529 5271
  • Precious Maphakela-Campus manager at GC College * 015 297 0713/ 061 471 5379

Timeline

Lecture - N4-N6 Public Management

GAUTENG CITY COLLEGE
09.2021 - 01.2022

Self Service Banking Consultant, Treasury Custodian, Customer Service Clerk

ABSA BANK
11.2016 - Current

Admin Clerk, Finance, Record Management, Human Resources Management

BOTLOKWA HOSPITAL
08.2015 - 10.2016

Programme in Grade R Teaching - Education

University of South Africa

National Diploma - Public management

Capricorn TVET College
Mpheuwana Lucricia Chepape