THABELENG MOKOENA
Summary
Seeking a position to exercise and utilize my skills, expertise and abilities in the administration, financial and client services environment that offers professional growth and development while being resourceful, innovative and flexible. I am a highly motivated, passionate, enthusiastic and hardworking individual looking for the workplace that reflects a dynamic and challenging environment and I have extensive one ,Three Years Customer services, Seven years as a Teller, Three years as Treasury Custodian also gained an exposure as a Branch administrator for six months at Absa Bank of which I would utilize in the next role that require my qualification and my expertise.
Overview
13
13
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Customer Services Clerk, Teller/Treasury Custodian
Absa Bank Limited
03.2011 - 04.2024
- Serving as a direct point of contact for clients
- Cash handling: End of Day Balancing of a Teller safe as well as Treasury with TCRs
- General Ledger Account Balancing
- Sending and Receiving cash from SBV
- Answering of telephones in a professional manner
- Make copies, fax, emails and data capturing on the Banks systems as per the banking rules
- Arranging courier for collection of sensitive documents
- Handling, solving and responding to all customers complaints and queries
- Providing highest level of prompt, exceptional and seamless customer service
- Assisting clients in completion of application forms and also to verify if the information on the form is filled appropriate and according to business standards and rules
- Handling and maintaining highly sensitive and confidential customers information
- Assist with any other legitimate office/back office duties as required by the Management
- Reconciling relevant bank accounts for month end balancing
- Branch administrator -Exposure (6 Months)
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Advanced Certificate - Banking Services
Milpark Education
National Certificate - Banking Service Advice
Milpark Business School
MATRIC -
Thuto Lesedi
Skills
Excellent communication skills
Excellent customer service skills
Excellent office administration skills
Friendly and flexible
Excellent decision making skills
Computer literate
Excellent conflict management skills
Excellent problem solving skills
Excellent time management skills
Excellent planning and organizing skills
Excellent interpersonal skills
Creativity
Ability to mix with people
Honesty
Integrity
Professionalism
Confidentiality
Accountability
Ability to work extended hours
Ability to work under pressure
Stewardship
Whistleblowing
Listening skills
Quick learner
References
- Mr Fathuwane Makahane, Unisa Lecturer, 072 287 2246 / 011 845 9325
- Ivonne Ntombi Simelane, Teacher at Glen Brack High, 076 979 0200
- Annatjie Nel, Absa Supervisor, 082 928 7032
Personal Information
- ID Number: 9004120339083
- Health Status: Good
- Criminal Record: None
- Gender: Female
- Nationality: South African
- Driving License: Code 08
Timeline
Customer Services Clerk, Teller/Treasury Custodian
Absa Bank Limited
03.2011 - 04.2024
National Certificate - Banking Service Advice
Milpark Business School
Advanced Certificate - Banking Services
Milpark Education
MATRIC -
Thuto Lesedi