Outdoor activities
Motlagomang Vinolia Raphako
Hospitality And Service Management
Johannesburg,GP
Summary
Dynamic Floor Manager at Protea Hotel with a proven track record in enhancing customer satisfaction and team performance. Expert in stock management and employee training, fostering a positive work environment. Skilled in complaint resolution and scheduling, ensuring seamless operations during peak hours while delivering exceptional service.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Floor Manager
Protea Hotel
03.2015 - 09.2019
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw supply restocking, area cleaning, and product organization.
Restaurant Hostess
Maslow Hotel
01.2014 - 06.2017
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Thamsanqa Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Department management
Interests
Sports
Current Affairs
Community Service
Reading
Hiking
Timeline
Floor Manager
Protea Hotel
03.2015 - 09.2019
Restaurant Hostess
Maslow Hotel
01.2014 - 06.2017
High School Diploma -
Thamsanqa Secondary School
04.2001 -
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