Moses Junior Johnross Makiwa
Summary
Dynamic insurance professional with expertise in risk assessment and claims management, honed at Oneplan Pet Insurance. Proven ability to analyze trends and ensure regulatory compliance while delivering exceptional customer communication. Adept at training and development, fostering strong relationships with clients and stakeholders to drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Claims Administrator
Oneplan Pet Insurance
Sandton
12.2023 - 12.2024
- Capturing and assessing day to day (casualty) and Hospital claims
- Provide support to clients relating to claims and claims queries.
- Recognise trends in the claims process.
- Provided clear, empathetic communication to claimants, explaining decisions and guiding them through the claims process.
- Prepared detailed assessment reports and maintained comprehensive records to support claim decisions and compliance with regulatory standards.
Underwriter
Mens World Insurance Consultants
Byo
05.2016 - 04.2021
- Company Overview: Under the auspice of the Insurance and Pensions Commission of Zimbabwe (IPEC), Mensworld is an Insurance Broker that also does consulting work in the industry.
- Responsible for determining premiums and also coverage limits
- Gather and review information on financial conditions, risk exposures, and economic trends that may affect the risk provided.
- New Business, Renewals, Endorsements and Re-broke
- Analyse clients’ portfolios
- Request, obtain and/or provide clients with all required information and/or documents
- Raise premiums
- Cancellations
- Follow retention processes
- Cancel the policy on the system
- Confirm cancellation request with the client
- Refunds
- Raise invoices.
- Request refunds from the line manager electronically
- Engage in timely and proactive communication with relevant client account executives regarding movements on the client’s portfolio and servicing requirements.
- Ensure productivity targets are met.
- Under the auspice of the Insurance and Pensions Commission of Zimbabwe (IPEC), Mensworld is an Insurance Broker that also does consulting work in the industry.
Underwriter
Tallmark Investments
Byo
- Company Overview: TallMark is an insurance broker stationed in Bulawayo Zimbabwe registered under the Insurance and Pensions Commission of Zimbabwe.
- Be responsible for underwriting decisions, under the supervision of a mentor.
- Effectively handle all intermediary enquiries and give advice regarding specific requirements and impairments.
- Accurately capture underwriting information into the product administration system.
- Provide written communication to clients and distribution channels.
- Keep abreast of developments and trends in areas of expertise.
- Develop critical underwriting skills, through classroom, independent, and on-the-job training, including analysis of various risk exposures.
- Gather and review information on financial conditions, risk exposures, and economic trends that may affect the risk provided.
- Establish, support, and maintain effective relationships with customers, agents, and brokers through written and telephonic means.
- Following standardized processes and providing administrative support in line with normal business functioning.
- Deliver daily production standards and adhere to service and quality standards.
- Provides an indirect service to customers and directly to intermediaries.
- Claims management from registration to settlement.
- TallMark is an insurance broker stationed in Bulawayo Zimbabwe registered under the Insurance and Pensions Commission of Zimbabwe.
Education
Master’s Degree - Risk and Insurance
National University of Science and Technology (NUST)
Bulawayo, Zimbabwe01.2018
Bachelor’s Degree - Risk Management
University of South Africa (UNISA)
South Africa01.2015
Skills
- Risk assessment and analysis
- Risk management design and implementation
- Claims management
- Trend analysis
- Customer communication
- Regulatory compliance
- Training and development
Hobbies and Interests
- Mountain biking
- Hiking
- Playing social rugby
- Playing chess
- Reading
References
Available on request
Timeline
Claims Administrator
Oneplan Pet Insurance
12.2023 - 12.2024
Underwriter
Mens World Insurance Consultants
05.2016 - 04.2021
Underwriter
Tallmark Investments
Master’s Degree - Risk and Insurance
National University of Science and Technology (NUST)
Bachelor’s Degree - Risk Management
University of South Africa (UNISA)
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